Director Quality, Patient Safety, and Risk

Texas Health Resources•Allen, TX

2d•Onsite

About The Position

Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family. Position Highlights Work location: Texas Health Allen Core Work hours: Monday – Friday 8:00a -5:00p Texas Health Allen has served our community and the surrounding Collin County areas since 2000. Our 88-bed, acute-care hospital provides quality medical care to patients from Allen, Lucas, Fairview, McKinney, Melissa, Wylie, and nearby communities. We specialize in robotic and minimally invasive surgery, advanced cardiology, electrophysiology, orthopedic and spine treatments, as well as comprehensive women's and infant care. As an Accredited Chest Pain Center and STEMI-receiving facility, over 500 physicians practice across more than 25 specialties at our hospital. Texas Health Allen holds multiple certifications, including Joint Commission Gold Seal Certification as a Chest Pain facility, Level II Maternal and NICU designations, and recognition as a Breast Imaging Center of Excellence. The hospital also earned Pathways to Excellence designation and Joint Commission Acute Heart Attack Ready (AHAR) Disease-Specific Certification.

Requirements

Bachelor's Degree Clinically related discipline Required
5 Years Progressive management experience in healthcare field inclusive of quality, patient safety, and/or risk management Required
3 Years performance improvement experience with proven accomplishments and outcomes Required
Other Licensure as required by the State of Texas for clinical discipline Upon Hire Required
Excellent verbal and written communication, negotiation and collaboration skills; ability to collect, analyze and organize data; team facilitation skills; knowledge of regulatory and accreditation requirements; ability to educate and motivate; able to use Microsoft Office applications

Nice To Haves

Master's Degree Business, Healthcare Administration or clinically related discipline Preferred
Experience in a highly reliable organization (HRO) Preferred
Managerial Experience Strongly Preferred
CPHQ - Certified Professional in Healthcare Quality Upon Hire Preferred

Responsibilities

Plan, organize, and delegate activities as required for the safe, efficient and effective operation of the department including active participation with other hospital and leadership staff to accomplish this objective
Develop and oversee the implementation of policies, procedures, and standards that direct department operations
As required for service, verify that standards are consistent with hospital, community and nationally recognized evidence based practice standards
Actively incorporate measures to obtain compliance with regulatory and accreditation standards and requirements
Identify and utilize processes and resources that support optimal delivery of data and information to leadership team and staff
Establishes and promotes the HRO culture of patient safety and oversees the Clinical Risk Management (CRM) program.
Presents a comprehensive view of the organization's patient safety/clinical risk profile, clinical risk trends, and effectiveness of clinical risk mitigation strategies.
Ability to lead transformational change resulting in improved patient safety, high reliability and quality of care. Must be able to develop and build organization-wide High Reliability Organization, patient safety and clinical risk management programs that are proactive, progressive and aligned with the entity strategic plan.
Ability to lead system performance improvement projects that result in improved clinical outcomes and reduced harm.
Oversee the effectiveness of the department recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff
Promote professional growth, development and accountability in staff, students and colleagues
Track and evaluate staff performance and individual development, holding staff accountable for achieving service expectations
Coach and mentor subordinate staff in order to improve their performance and expand responsibilities
Develop and support shared decision-making through the Unit Based Council model in order to develop inter/intradepartmental teamwork and team goal accomplishments
Identify leadership talent and actively develops leadership skills
Establish priorities for department growth and enhancement based on customer need, research findings, and industry trends.
Effectively market the service to key stakeholders
Collaborate with nurses providing direct patient care and members of other disciplines at all levels in the development, implementation, and evaluation of program and services
Stewardship of the department resources by fostering a continuous improvement mindset. Drive high quality patient care in a cost efficient manner.
In collaboration with the department management and staff, determine the appropriate number and level of staff, balancing competency, patient needs, patient outcomes, patient safety outcomes and productivity guidelines
Monthly review of the Departmental Responsibility Reports (DRRs) to determine adherence to operational performance targets
Regularly communicate with staff and customer groups as appropriate regarding hospital/departmental goals, results and future direction
Advocate for appropriate fiscal and Human Resources to accomplish work/goals for the Department and the Organization
Collaborate with all customer groups (patients, department/hospital staff, physicians and other customer groups), to meet and exceed needs/expectations
Create and maintain a collaborative work environment (patients, physicians, and key stakeholders)
Actively engage in customer groups on a regular basis to promote effective customer relationships and communication with prompt resolution of issues and concerns
Evaluates customer satisfaction on a regular basis to determine gaps between actual results and expectations