Director, Quality Assurance

EverCommerce•Denver, CO

3d•Remote

About The Position

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our team has extensive expertise in business operations, management, legal, finance, accounting, technology human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost saving. This role will develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals. The Director will build, scale, and lead a global QA team, including onshore and offshore members. They will establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness. The position requires designing and overseeing robust automated testing frameworks including UI, API, performance, and regression, and ensuring comprehensive performance/load testing strategies are in place for high-volume SaaS environments. The role also involves overseeing and improving CI/CD pipelines for continuous deployment, leveraging cloud services to scale testing infrastructure, and evaluating/integrating AI-driven QA tools. The Director will stay up to date on the latest testing tools, frameworks, and trends, and work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness. Collaboration with Regulatory and Security teams to meet compliance requirements is essential, as is championing quality and operational excellence through test-first and shift-left approaches. Continuous improvement of QA practices, tools, and team performance is a key aspect of this role. The position requires using SaaS platforms in regulated industries to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation, as well as performing frameworks and load testing of cloud-based applications. Applying knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs is also part of the responsibilities. The role involves managing distributed/offshore QA teams and performing various types of automated testing using modern tools. Experience with CI/CD tools, cloud platforms, AI-enhanced testing tools, healthcare compliance standards, Kubernetes, Docker, and developing terraform infrastructure scripts is required.

Requirements

Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Five (5) years of experience in a leadership role.
Demonstrable knowledge and prior experience in: SaaS platforms in healthcare, life sciences, or similarly regulated industries
Performing frameworks and load testing of cloud-based applications
Healthcare Applications testing
Managing distributed/offshore QA teams
Each of the following modern test automation tools: Selenium, Cypress, Playwright, and TestNG
Each of the following CI/CD tools and cloud platforms: Jenkins, GitHub Actions, AWS, Azure, OCI and GCP
Each of the following AI testing tools: Testim, Functionize, and Mabl
Healthcare compliance standards including HIPAA and HITECH/HITRUST 2
Kubernetes and Docker
Testing and developing terraform infrastructure scripts.
Must have U.S. employment authorization.
Do not apply if you are in F-1 or H-1 status or otherwise require employer sponsorship for U.S. employment authorization.

Nice To Haves

Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.

Responsibilities

Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
Build, scale, and lead a global QA team, including onshore and offshore members.
Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
Oversee and improve CI/CD pipelines for continuous deployment.
Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
Champion quality and operational excellence by promoting test-first and shift-left approaches.
Continuously improve QA practices, tools, and team performance.
Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
Perform frameworks and load testing of cloud-based applications.
Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
Manage distributed/offshore QA teams.
Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.
Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.
Use AI-enhanced testing tools including Testim, Functionize, and Mabl.
Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
Use Kubernetes, Docker, container and networking expertise to accelerate test automation, improve test coverage, and reduce manual testing effort.
Test and develop terraform infrastructure scripts.