Director, Quality Assurance

EverCommerce Solutions • Denver, CO

2d • Remote

About The Position

EverCommerce Solutions Inc. is seeking a Director, Quality Assurance to develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals. This role involves building, scaling, and leading a global QA team, establishing KPIs and metrics, and designing robust automated testing frameworks. The Director will oversee performance/load testing, CI/CD pipelines, and leverage cloud services. They will also evaluate and integrate AI-driven QA tools, stay updated on testing trends, and collaborate with various departments to ensure software quality and release readiness. A key aspect of this role is ensuring compliance with healthcare standards like HIPAA and HITRUST, and applying knowledge of healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs. The position requires managing distributed/offshore QA teams and performing various types of automated testing using modern tools. Experience with CI/CD tools, cloud platforms, AI testing tools, healthcare compliance standards, Kubernetes, Docker, and Terraform is essential. The role also involves domestic travel once per quarter.

Requirements

• Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
• At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
• Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
• At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
• Five (5) years of experience in a leadership role.
• Demonstrable knowledge and prior experience in: SaaS platforms in healthcare, life sciences, or similarly regulated industries.
• Performing frameworks and load testing of cloud-based applications.
• Healthcare Applications testing.
• Managing distributed/offshore QA teams.
• Each of the following modern test automation tools: Selenium, Cypress, Playwright, and TestNG.
• Each of the following CI/CD tools and cloud platforms: Jenkins, GitHub Actions, AWS, Azure, OCI and GCP.
• Each of the following AI testing tools: Testim, Functionize, and Mabl.
• Healthcare compliance standards including HIPAA and HITECH/HITRUST 2.
• Kubernetes and Docker.
• Testing and developing terraform infrastructure scripts.
• Domestic travel is required once per quarter for up to 3 to 4 days per trip.
• Must have U.S. employment authorization.
• Do not apply if you are in F-1 or H-1 status or otherwise require employer sponsorship for U.S. employment authorization.

Responsibilities

• Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
• Build, scale, and lead a global QA team, including onshore and offshore members.
• Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
• Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
• Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
• Oversee and improve CI/CD pipelines for continuous deployment.
• Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
• Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
• Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
• Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
• Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
• Champion quality and operational excellence by promoting test-first and shift-left approaches.
• Continuously improve QA practices, tools, and team performance.
• Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
• Perform frameworks and load testing of cloud-based applications.
• Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
• Manage distributed/offshore QA teams.
• Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.
• Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.
• Use AI-enhanced testing tools including Testim, Functionize, and Mabl.
• Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
• Use Kubernetes, Docker, container and networking expertise to accelerate test automation, improve test coverage, and reduce manual testing effort.
• Test and develop terraform infrastructure scripts.

Benefits

• Work from home benefit provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Director