Director-Provider Experience & Relations
About The Position
The Director of Provider Experience & Relations leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth, positioning KRMC as the preferred partner for referring physicians and advanced practice providers. Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services. Builds, tiers, and manages strategic relationships with physicians and referral sources while delivering white-glove service to high-value partners. Drives referral growth and retention by strengthening referral pathways and reducing leakage. Conducts consistent, in-person outreach with providers and staff to reinforce KHI as the provider of choice. Identifies and removes barriers to access, including scheduling and coordination challenges. Translates provider feedback and market intelligence into measurable service improvements. Leads provider onboarding and engagement to ensure a seamless and high-touch experience. Resolves provider concerns proactively and ensure effective service recovery. Tracks provider engagement and performance data and report outcomes to leadership. Advises leadership on strategy, growth opportunities, and competitive positioning. Performs other duties as assigned to support overall effectiveness of department and organization.
Requirements
- Bachelor’s degree in Marketing, Business, or Nursing
- Five (5) years in healthcare provider relations, business development, or similar
- Knowledge of hospital operations and referral patterns
- Strong communication and relationship-building ability
- Influencing and negotiation skills
- Analytical and problem-solving ability
- Ability to work independently and collaboratively
Nice To Haves
- Master’s degree in Marketing, Business, or Nursing
- Leadership in provider relations programs
- Familiarity with healthcare compliance and Customer Relationship Management tools
Responsibilities
- Leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth.
- Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services.
- Builds, tiers, and manages strategic relationships with physicians and referral sources.
- Drives referral growth and retention by strengthening referral pathways and reducing leakage.
- Conducts consistent, in-person outreach with providers and staff.
- Identifies and removes barriers to access, including scheduling and coordination challenges.
- Translates provider feedback and market intelligence into measurable service improvements.
- Leads provider onboarding and engagement.
- Resolves provider concerns proactively and ensure effective service recovery.
- Tracks provider engagement and performance data and report outcomes to leadership.
- Advises leadership on strategy, growth opportunities, and competitive positioning.
- Performs other duties as assigned to support overall effectiveness of department and organization.
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What This Job Offers
Job Type
Full-time
Career Level
Director
