Director-Provider Experience & Relations

Kingman Regional Medical Center • Kingman, AZ

1d • Hybrid

About The Position

The Director of Provider Experience & Relations leads a high-touch provider experience that builds strong relationships, improves access to care, and drives referral growth, positioning KRMC as the preferred partner for referring physicians and advanced practice providers.

Requirements

• Bachelor’s degree in Marketing, Business, or Nursing
• Five (5) years in healthcare provider relations, business development, or similar
• Knowledge of hospital operations and referral patterns
• Strong communication and relationship-building ability
• Influencing and negotiation skills
• Analytical and problem-solving ability
• Ability to work independently and collaboratively

Nice To Haves

• Master’s degree in Marketing, Business, or Nursing
• Leadership in provider relations programs
• Familiarity with healthcare compliance and Customer Relationship Management tools

Responsibilities

• Owns and optimizes the end-to-end provider experience, ensuring seamless access, communication, and coordination across services.
• Builds, tiers, and manages strategic relationships with physicians and referral sources while delivering white-glove service to high-value partners.
• Drives referral growth and retention by strengthening referral pathways and reducing leakage.
• Conducts consistent, in-person outreach with providers and staff to reinforce KHI as the provider of choice.
• Identifies and removes barriers to access, including scheduling and coordination challenges.
• Translates provider feedback and market intelligence into measurable service improvements.
• Leads provider onboarding and engagement to ensure a seamless and high-touch experience.
• Resolves provider concerns proactively and ensure effective service recovery.
• Tracks provider engagement and performance data and report outcomes to leadership.
• Advises leadership on strategy, growth opportunities, and competitive positioning.
• Performs other duties as assigned to support overall effectiveness of department and organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director