Director, Provider Customer Service Program Operations

PGBA, • Columbia, SC

16h • Onsite

About The Position

Provides direction to customer service, education, and appeals areas. This position is onsite full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 17 Technology Circle Columbia, SC 29203

Requirements

• Bachelors in a job-related field
• 6 years of Medicare or health insurance operations experience including either 4 years in a managerial role OR 4 years of equivalent military experience in grade E4 or above.

Responsibilities

• Ensures provider relations and support of provider outreach education materials, activities, and training.
• Directs and leads the development of provider communications.
• Serves as a liaison across multiple divisions.
• Directs and monitors all areas ensuring a compliant environment.

Benefits

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees