Sup Customer Service - Provider Inquiry

Health Care Service Corporation • Waco, TX

15h • Onsite

About The Position

This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values.

Requirements

• Bachelor’s degree and 1 year business experience OR 5 years business experience
• 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.
• Experience in coaching, mentorship, and professional development.
• Clear and concise written and verbal communication skills.
• Analytical and organizational skills and ability to meet deadlines.
• Experience in root cause analysis and problem solving.
• PC proficiency to include Microsoft office products and operational systems.

Nice To Haves

• Provider inquiry experience in Behavioral Health, Pre-Auth and/or Eligibility.
• Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system.
• Knowledge of the health care industry.

Responsibilities

• Supervising and overseeing performance, staff development and day-to-day operations of an assigned team.
• Identifying and understanding strengths and opportunities of individuals and the larger team.
• Building upon strengths to enhance the team.
• Coaching through opportunities to ensure employees are bringing their best selves to serve members, providers, and stakeholders.
• Maintaining a safe and healthy work environment by enforcing organizational standards and core values.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level