Director, Proposal Quality

CVS Health•Woonsocket, RI

3d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Director, Proposal Quality is a strategic leadership role responsible for defining, operationalizing, and advancing the quality function across the Medicaid proposal lifecycle. This role establishes a unified quality strategy and performance framework that enables the organization to deliver compliant, compelling, and competitive proposals with a consistent, single voice. This leader drives quality as a measurable, scalable, and influential capability, ensuring alignment across writing, capture, proposal development functions and health plan leadership while continuously improving proposal outcomes.

Requirements

8+ years of experience in proposal development, quality, or strategic content.
5+ years of experience creating compelling, audience-aware Medicaid proposal responses.
2+ years of leadership experience managing teams or driving organizational change.
Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended

Nice To Haves

Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended

Responsibilities

Define and lead the enterprise quality strategy, including operating model, and role clarity to enable a consistent, scalable quality function.
Establish and oversee quality performance frameworks, including scorecards, dashboards, and evaluation methodologies to measure proposal effectiveness, trends, and outcomes.
Drive data-informed decision-making by defining and monitoring key quality metrics (e.g., error ratios, scoring trends, readability, milestone adherence) and translating insights into actionable improvements.
Lead development and adoption of quality standards and tools, including, playbooks and structured review frameworks to ensure consistency and reduce rework.
Provide strategic quality leadership across the proposal lifecycle, influencing content development, win strategy alignment, and evaluation readiness through proactive insights and risk identification.
Build and sustain strategic cross-functional partnerships with Writing, Capture, Product, Knowledge Enablement and Health Plan leadership to align priorities, improve collaboration, and elevate proposal performance.
Lead and develop a high-performing team of Proposal Quality Analysts, including hiring, onboarding, coaching, succession planning, and establishing a culture of accountability, learning, and innovation.
Implement structured continuous improvement practices, including lessons learned, feedback loops, and bid-over-bid performance tracking to drive measurable quality gains.
Advance innovation and technology adoption, including AI-enabled tools and workflow improvements, to enhance efficiency, scalability, and quality effectiveness.
Ensure consistent delivery of high-quality proposals, balancing speed, compliance, and compelling storytelling while maintaining 100% adherence to submission timelines and organizational expectations.
Build high-performing proposal teams, motivating and leading employees in a positive manner.
Ability to travel up to 30%.