Director, Project Services

Legrand North America•West Hartford, CT

1d•Onsite

About The Position

Legrand has an exciting opportunity for a Director, Project Services to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT. Acts as a business leader, contributing to the strategic planning and execution activities for achievement of the organization’s objectives. Be a key driver of service excellence. Develop and direct implementation of plans and/or programs to ensure the most effective utilization of services to support entity objectives. Proactively focus the organization on services best practices and actively strive towards a lean business culture.

Requirements

Bachelor’s Degree in Business Management or Business Administration.
5+ years of experience with demonstrated services leadership working for a business with multiple operating units with a presence in multiple states or countries.
5+ years strong leadership skills, with demonstrated ability to supervise and manage others.
Provide leadership, guidance, development and motivation to achieve superior results and accomplish overall business objectives.
Strong/demonstrated leadership, team building, positive interpersonal and relationship development skills.
Ability to interact in a diverse fast paced environment.
Able to manage, design and implements process and systems to maximize department or organization performance.
Experience with Continuous Improvement and Root Cause Analysis tools and processes.
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
Able to effectively present information and respond to questions from top management, clients and public groups, as required.
Must have solid business acumen and understanding of a variety of functional areas within the business.
Evidence of continual learning accomplished during career.

Nice To Haves

Master’s Degree in Business Management or Business Administration.
8+ years of experience with demonstrated services leadership working for a business with multiple operating units with a presence in multiple states or countries.
8+ years strong leadership skills, with demonstrated ability to supervise and manage others.
Strong generalist background with knowledge of Project Management and complex systems design.

Responsibilities

Work with VP/GM of Services to ensure Project Services meet strategic business objectives.
Initiate, develop, implement and administer services programs, practices and policies that support the business and ensure optimization with industry standards and regulations.
Provide proactive leadership in effective communication, delivery and administration of these policies and programs.
Oversee the project engineering function to include pre-bid design, quotations and applications engineering groups.
Responsible for development and creation of baseline Project Services metrics to assess service performance.
Define and Identify areas within Project Services that needs to improve and implement the improvements.
Assign projects to Project Managers and oversee projects are on time.
Assign quotes to Project managers and define pricing criteria for each quote.
Coordinate with other functional areas when larger complicated projects are in process.
Promote teamwork and a positive interpersonal communication environment.
Assure administration to standards and compliance with legal requirements.
Identify opportunities and resolve discrepancies.
Manage Project Services staff. Responsibilities include interviewing, hiring and orientation, promotional and salary recommendations, planning, assigning and directing work, handling disciplinary actions, addressing complaints and resolving problems.
Develop, train and motivate staff on a day to day basis, establish goals and provide performance feedback per Legrand performance management process.
Develop and manage the budget.
Perform other similar and related duties as required.