Director, Project Implementation

Packsize • Salt Lake City, UT

3d

About The Position

About Packsize Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet. Role Summary The Director of Project Implementation owns the post-contract implementation experience, ensuring every customer has a world-class start with Packsize and reaches time-to-value quickly, predictably, and profitably. This role leads the Implementation pillar within the Growth Department and is accountable for converting signed contracts into realized, stable revenue through disciplined project execution. You will bring deep expertise and a successful Project Management track record, managing scope, cost, and risk or varying sizes and complexities Role Summary Implementation Strategy & Execution: Own the post-contract implementation motion from signature through CS handoff, drives predictable time-to-value and customer acceptance, balancing speed, quality, and gross margin in delivery Project Planning & Delivery: Lead implementation planning and execution, coordinate hardware installation and software integrations, and ensure clear project plans, scope, and timelines for every deployment Go-Live Readiness & Stabilization: Own go-live criteria and customer acceptance standards, ensure defined stabilization period prior to CS handoff, and prevent premature handoffs that create downstream risk Standardization & Scalability: Develop standardized implementation playbooks and artifacts, partner with CS Ops on visibility, reporting, and scalability, and drive modular onboarding paths by customer complexity Cross-Functional Coordination: Partner with Sales and Account Management on scope and expectation, coordinate with Customer Success and Service Operations, and escalate implementation risk early with mitigation plans Risk Reduction & Margin Protection: Reduce churn risk caused by poor implementations, minimize rework, delays, and margin leakage by partnering with the manufacturing and quality organizations People Leadership & Capability Development: Lead, coach, and develop implementation teams, and build a culture of disciplined execution and accountability What We Offer Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.

Requirements

• Bachelor’s degree in Engineering, Project Management, Business, or related field
• Project management experience, including 5+ years leading teams in an industrial hardware automation industry
• Proven success managing large-scale automation implementations.
• Strong knowledge of project management tools and methodologies.
• Excellent leadership, communication, and analytical skills

Responsibilities

• Own the post-contract implementation motion from signature through CS handoff, drives predictable time-to-value and customer acceptance, balancing speed, quality, and gross margin in delivery
• Lead implementation planning and execution, coordinate hardware installation and software integrations, and ensure clear project plans, scope, and timelines for every deployment
• Own go-live criteria and customer acceptance standards, ensure defined stabilization period prior to CS handoff, and prevent premature handoffs that create downstream risk
• Develop standardized implementation playbooks and artifacts, partner with CS Ops on visibility, reporting, and scalability, and drive modular onboarding paths by customer complexity
• Partner with Sales and Account Management on scope and expectation, coordinate with Customer Success and Service Operations, and escalate implementation risk early with mitigation plans
• Reduce churn risk caused by poor implementations, minimize rework, delays, and margin leakage by partnering with the manufacturing and quality organizations
• Lead, coach, and develop implementation teams, and build a culture of disciplined execution and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Director