Director, Program Manager - Integrated Programs

USAA•San Antonio, TX

1d•$143,320 - $273,930•Hybrid

About The Position

The Director of Integrated Programs is a key leader within the Planning & Operations team supporting P&C Underwriting & Product Development. The role leads a team responsible for a portfolio of strategic programs and projects that advance Underwriting & Product Development goals. It brings together strategy, people, and execution to drive complex initiatives across business areas, integrate interdependent work, align stakeholders, and accelerate measurable outcomes. The Director leads and manages resources for effective program and work-effort management, oversees departmental programs, mentors and directs program and project managers, assigns responsibilities, and addresses business-plan and integration issues. The role ensures initiatives align with corporate and line-of-business strategies and plans; follows EPMO processes, standards, tools, and controls; and supports cross-functional change planning in accordance with USAA's change methodology or industry best practices. This position is accountable for developing and integrating multiple programs and work efforts, including multi-million-dollar strategic programs. It manages program roadmaps, sequencing, prioritization, scheduling, scope, schedules, and budgets; participates in closure and benefit-realization activities; and advises executives and functional-area leaders on program execution and process improvements. The Director also develops and manages a team, supports change adoption, maintains governance rigor, and ensures business risks are identified, measured, monitored, and controlled. The position is based in USAA's San Antonio, Texas office and requires working in the office four days per week. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of project and/or program management experience, including defining a new program and/or managing large-scale projects.
Three years of direct team-lead or management experience.
Demonstrated experience using Waterfall or Agile methodologies to execute program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk-management policies and procedures.
Comprehensive knowledge of program-management methodology, techniques, and performance evaluation.
Proficient experience with USAA's change-management methodology or a similar industry methodology.
Extensive experience developing, maintaining, and reporting on large work-effort or program budgets.

Nice To Haves

Proven success leading teams through complex strategic programs and initiatives across business areas, functions, and association-level dependencies.
Demonstrated ability to integrate work across teams and business areas by aligning priorities, dependencies, resources, and outcomes.
Track record of building and developing high-performing teams while leveraging diverse perspectives, experiences, and skills.
Ability to translate strategic complexity and ambiguity into integrated, executable plans that advance association and business outcomes.
Proactive, self-directed leadership style, with success leading teams and delivering results in fast-paced, dynamic environments with minimal direction.
Strong executive presence and experience partnering with executive leaders, providing strategic insight, influencing decisions, and communicating complex matters clearly and confidently.
Strong influence and relationship-building skills, including the ability to align stakeholders, navigate trade-offs, and drive decisions across the association without direct authority.

Responsibilities

Lead a portfolio of strategic programs and projects supporting P&C Underwriting & Product Development.
Manage resources and departmental program oversight, including mentoring and directing program and project managers, assigning responsibilities, and resolving business-plan and integration issues.
Ensure program execution aligns with corporate and line-of-business strategies, plans, programs, and initiatives.
Follow EPMO processes, procedures, controls, standards, tools, and templates as required.
Support cross-functional teams in developing and executing change plans in accordance with USAA's change methodology or industry best practices.
Develop and integrate multiple business programs and work efforts to achieve strategic goals and operational objectives.
Manage program roadmaps for complex, multi-million-dollar strategic programs.
Facilitate program sequencing, prioritization, and scheduling; manage scope, schedule, and budget.
Participate in work-effort closure and retrospective activities to assess benefit and business-impact realization.
Consult with program executives and senior or functional-area management on planning and executing programs, and recommend process improvements.
Keep abreast of industry trends, best practices, developing business strategies, benefits, and alternatives across departmental and USAA programs.
Build and manage a team through recruiting, development, retention, coaching, performance management, and other managerial activities.
Adhere to governance requirements for work efforts.
Drive adoption and sustainment of organizational changes in compliance with USAA's change-management methodology.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.