Director, Program Management

ADP•Alpharetta, GA

13d•Hybrid

About The Position

ADP is seeking a Director, Program Management to manage a program/portfolio of projects and a project team within the Global Finance/Quote-to-Cash organization. This role involves planning and controlling complex business projects across multiple business units and functions, ensuring timely and within-budget delivery that meets all project charter objectives. The Director will build and maintain productive relationships with stakeholders across Finance/Quote-to-Cash, Business Units, and other functions at all levels. This individual will be a strong communicator and change leader, responsible for developing their team to drive change. As part of the QTC Transformation leadership team, they will contribute to setting transformation priorities and building a transformation roadmap focused on driving value for ADP. They will also ensure accurate reporting on program progress, issues, and risks, and monitor team performance for development and career aspirations, aligning with ADP's Values-Driven Leadership Model.

Requirements

At least 10 years of demonstrable project experience and associated skills gained and developed in the same or a similar role, with at least 5 years of enterprise-level experience managing medium to large, cross-functional, and/or multi-year projects.
Program management expertise, including demonstrated success in leading programs involving multiple concurrent projects, with high complexity and multiple dependencies, in a matrixed organization.
Demonstrated experience executing strategy and organizational change, including leading transformation initiatives from within a Fortune 500 or similarly complex enterprise environment with ownership of business outcomes and driving stakeholder adoption.
Director-level people leadership experience.
Demonstrated ability to identify and mitigate project risks to successfully meet project objectives.
Experience in managing project teams of 10+ associates across multiple functions in a multi-national company.
Excellent organizational and time management skills for managing multiple, diverse, and conflicting projects/teams.
3+ years’ experience in one or more Quote-to-Cash functions – Quote-to-Order, Contracting, Order Management, Billing, Accounts Receivable.
Functional experience engaging with commercial stakeholders, for example, sales, marketing, and legal.
Understanding of data and how it flows through applications, and experience working with developers and testers.
Experience leveraging data, metrics, and analytics to support Finance and Quote-to-Cash processes, inform decision-making, and drive operational improvements.
Experience defining, measuring, and reporting on key performance indicators (KPIs) to evaluate program effectiveness, operational performance, and business outcomes.
Strong team partnership and ability to delegate responsibility to all levels of the project team and hold the team accountable for deliverables.
Demonstrated ability to manage across formal organizational lines.
Experience establishing and leading project governance, including steering committees, executive status reviews, project team meetings, risk and issue management, and stakeholder decision-making forums.
Experience presenting to all levels of the organization, including senior leaders.
Strong written and verbal communication skills, including change management skills, and experience leading communication with stakeholders and team members.
Experience collaborating with multiple functions/organizations to identify and negotiate required resources.
Experience managing projects or programs in a project management tool, including Smartsheet or similar.
Experience leveraging AI, machine learning, agentic AI, or other emerging technologies to improve business processes, productivity, decision-making, and operational outcomes.
Current PMP (Project Management Professional) certification required.
Proficiency with Microsoft Office Suite.
A Bachelor’s degree in Business Administration, Information Systems, or equivalent.

Nice To Haves

Experience in Order Management and Billing functions within a Quote-to-Cash environment.
Agile experience.
Six Sigma.

Responsibilities

Drives Program Management disciplines in Scope Management, Schedule Management, Cost Management, Issue Management, Risk Management, Quality Management, and Communication/Change Management.
Ensures the documentation and sign-off of project charters laying out: the problem statements/opportunities, objectives, dependencies, resource needs, KPIs, and high-level milestones of projects.
Ensures the effective planning and execution of projects through the development of Work Breakdown Structures, and the documentation/sign-off of business/functional/analytic requirements, technical design, and test plans, and the monitoring of issues/risks and their mitigation through a Risk Register, as well as ad hoc activities through a Rolling Action Item Log.
Ensures comprehensive reporting on the progress of projects through portfolio/project and transformation management applications.
Ensures effective structuring of the program and projects, and effective resourcing, including liaising with other functions and third parties.
Ensures approvals on program or project scope changes, escalating critical path issues, and resolving team resource conflicts.
Ensures active engagement and directs the project team; sets goals, objectives, and priorities; assigns and reviews project tasks and performance on a regular basis, benchmarking against key milestones and key performance indicators (KPIs).
Leads the assessment of quarterly performance pulses, input to others, and leads the team’s annual focal point review.
Establishes comprehensive cross-functional written and verbal communications evaluating program/project tasks, milestones, dependencies, issues, and escalations.
Acts as a primary contact for the program leader.
Ensures that the methodology, processes, and tools are consistently used as dictated through the Program Management Office (PMO).
Responsible for determining success criteria (KPIs) of projects within the program/portfolio.
Managing the overall program budget.
Coordinate requests for incremental funding if deemed necessary.