Director, Program Management - Specialty Pharmacy HUB Services

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

18h•Remote

About The Position

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Requirements

Bachelor’s degree in relevant discipline or equivalent work experience
10 – 14 years relevant experience, or 8 – 12 years of experience with Master’s degree
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services – related to collateral
Networking and client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals
Ability to influence and motivate team members

Responsibilities

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget in one or more sites.
Manage day-to-day activity of the program operation, including supervision of staff.
Monitor program statistics and metrics.
Resolve complex cases.
Day to day contact with complex clients for issue resolution.
Lead the analysis and writing of client reports and other deliverables.
Presentation of program information to internal and external customers.
Works with management to analyze operations and efficiency of the program(s).
Acts as a liaison for other operational departments to research and resolve client issues.
Acts as a mentor to other Managers.
Contributes to strategic and business planning for the program(s) by participating in planning activities company-wide, identifying project initiatives and operational issues, coordinating research and developing recommendations based on that research. Assists with development and tracking of budget.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
Work to develop employee’s supervisory skills and provide direction to supervisory staff concerning performance management issues and corrective disciplinary actions.
Cultivate and manage relationships with key contacts in professional organizations and medical professional societies.
30-40% travel to and attend related meetings/conferences as required.
Participate in all efforts to grow the business
Maintains budget and manages program within budget expectations, including expenditures and staffing levels
Communicate program status and forecast with customers
Other duties as assigned.