Director, Program Business

Hippo Insurance•Austin, TX

4d•Onsite

About The Position

Hippo Holdings consists of national property and casualty insurance companies—including Spinnaker Insurance Company and its subsidiaries, rated A- (VIII) by A.M. Best—along with an insurance agency and a managing general agent. Enabled by technology, Hippo brings products to market through a diversified range of offerings sourced from both owned and third-party programs, available on an admitted and surplus lines basis. We partner with innovative market leaders across personal, commercial, and specialty lines, as well as traditional and non-standard opportunities. We are seeking a committed, experienced, and energetic individual to join our team. This is a collaborative leadership role accountable for program management and underwriting of a sub-portfolio of programs within Spinnaker. The ideal candidate will be self-motivated, a change leader that challenges and continuously improves existing processes and procedures, as well as a subject matter expert in personal lines, commercial lines, program management and compliance.

Requirements

7+ years of risk management experience in personal and/or commercial insurance positions of increasing responsibility required.
Bachelor’s degree required.
Proficient with setting and negotiating Reinsurance Programs.
Contract Drafting experience.
Experience with coverage analysis.
Understanding of technical claims proficiency and execution of best claim practices.
Understanding of insurance concepts such as contracts, policy forms, reinsurance, state regulation, and claims coverage.
Strong business acumen and ability to collaborate with other departments and stakeholders.
Demonstrated success in exercising independent decision-making, problem-solving, and negotiation competency.
Strong organizational and analytical skills with ability to conduct analysis on unstructured data.
Intermediate Excel skills are required.
Customer-service and relationship oriented.

Nice To Haves

Professional designations desired (CPCU, ARM, AIC, SCLA, etc.)

Responsibilities

Act as “CEO” of a number of Spinnaker programs with primary P&L responsibility for the book of business.
Set program annual goals including strategies and tactics for profit, growth, expense management, and allocation of catastrophe capacity.
Act as the primary interface with each program, including their Claims TPA, reinsurers, and brokers.
Represent assigned programs as a member of the Spinnaker senior leadership team.
Ensure programs are in compliance with contractual terms and all regulatory compliance requirements.
State filing review/signoff along with broader program-specific teams.
Ensure quality and accuracy of deal-specific business terms.
Ensure each program meets strategic objectives as stated by the CEO and senior leadership team.
Oversee onboarding checklist(s) for new programs assigned.
Oversee renewal strategy in collaboration with Finance and Operations.
Collaborate with Finance and Operation to ensure monthly reinsurer reporting is done correctly.
Collaborate with Finance and Operation to ensure account reconciliation, including review and approval of account balances due MGAs/reinsurers.
Collaborate with Finance and Operation to ensure claims and treaty reporting, including review and approval of program-specific claims and IBNR are done correctly.
Participate in the new business development process, in collaboration with the broader team, as needed.
Review potential new business opportunities.
Collaborate with the Hippo Reinsurance team to ensure specific reinsurance placements are done correctly and timely.
Participate in industry conferences/events; marketing and reinsurer visits as needed.
Implement action steps to improve underwriting results of programs as necessary.
Develop annual growth and profit plans for the program.
Develop and/or amend underwriting guidelines specific to each program.
Plan, manage, and evaluate the work of program administrators/MGAs.
Develop and manage CAT management objectives including PML management in conjunction with Hippo risk management department, when applicable.
Direct responsibility for portfolio management of assigned programs including management/allocation of limit accumulations, remediation or culling of unprofitable business, and oversight of remediation of MGAs with unsatisfactory audit results.
Work with program brokers and MGAs to place reinsurance specific to the program and coordinate with Hippo risk management department.
Ensure signed reinsurance agreements are loaded to contract database (Lexion).
Collaborate with Spinnaker Claims department to monitor claim activity on program and act where appropriate (e.g. underwriting guidelines, forms development, claims operations).
Conduct underwriting audits and quality reviews to validate compliance with all underwriting guidelines and quality standards are met.
Conduct termination and run-off processes for discontinued programs.

Benefits

Multiple medical plans to choose from
100% employer covered dental & vision plans for our team members and their families
401(k)-retirement plan
short & long-term disability
employer-paid life insurance
Flexible Spending Accounts (FSA) for health and dependent care
Employee Assistance Program (EAP)
Equity compensation
Training and internal career growth opportunities
Flexible Time Off
12 weeks of parental leave for primary and secondary caregivers
Snacks and drinks available for onsite employees