Director Product - Facility Claim Review - Remote
About The Position
Optum Insight is seeking a Director Product to lead its Facility Claim Review portfolio. The role is responsible for defining the product vision, strategy, and multi-year roadmap, translating payer needs, reimbursement changes, client feedback, and competitive intelligence into product decisions and investment priorities. The director will anticipate changes in reimbursement, payment policy, and payer and provider behavior, balancing current performance, platform health, and AI-enabled innovation. This position serves as an external product leader with payer clients, industry stakeholders, and executive audiences. It leads discovery, roadmap validation, and advisory discussions to identify unmet needs and scalable opportunities across inpatient and outpatient claims. The director owns the product lifecycle from opportunity definition and business case through development, launch, adoption, and ongoing improvement, aligning engineering, AI/ML, analytics, content, clinical, coding, and operations teams around prioritized outcomes. The role also drives product growth and performance by expanding adoption across the installed base, launching new products and audit opportunities, and defining positioning, packaging, pricing, and value propositions. It owns KPIs for financial performance, client value, adoption, accuracy, and product health, and leads product managers toward measurable product and business outcomes. The position is remote within the U.S.; hires in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy.
Requirements
- 10+ years of experience in product management, platform leadership, or business transformation.
- 5+ years of healthcare experience, ideally in payment integrity, healthcare payments, or health system revenue cycle management.
- Experience with go-to-market strategy, including positioning, pricing, launch readiness, and value measurement.
- Proven track record of direct client engagement, from discovery and validation through executive-level collaboration.
- Solid analytical and systems-thinking skills, with the ability to translate complex challenges into scalable product strategies.
- Proven track record of leading people and teams in large enterprises, with the ability to influence and align across functions.
Nice To Haves
- Experience launching and scaling enterprise B2B, SaaS, or AI-enabled products in data-intensive environments.
- Experience applying AI or advanced analytics to decision support, review automation, or workflow optimization.
- Deep knowledge of facility reimbursement methodologies, provider revenue cycle, reimbursement policy, or health plan affordability.
- Working knowledge of Optum and/or UnitedHealth Group.
- Proven track record of launching successful products that drive measurable impact in competitive markets.
Responsibilities
- Define and champion the Facility Claim Review vision, product strategy, and multi-year roadmap.
- Translate payer needs, reimbursement changes, client feedback, and competitive intelligence into product decisions and investment priorities.
- Anticipate changes in reimbursement, payment policy, and payer and provider behavior, balancing current performance, platform health, and AI-enabled innovation.
- Represent Optum as the external product leader with payer clients, industry stakeholders, and executive audiences, including at key client and industry forums.
- Lead discovery, roadmap validation, and advisory discussions to identify unmet needs and scalable opportunities across inpatient and outpatient claims.
- Use market insight to inform product positioning and ground innovation in reimbursement and workflow challenges.
- Own the product lifecycle from opportunity definition and business case through development, launch, adoption, and improvement.
- Align engineering, AI/ML, analytics, content, clinical, coding, and operations teams around prioritized outcomes.
- Advance analytics, decision support, and automation while balancing near-term commitments with scalability and technical health.
- Grow products by expanding adoption across the installed base and launching new products and audit opportunities.
- Define positioning, packaging, pricing, and value propositions; partner with go-to-market, finance, and operations on commercial readiness and value measurement.
- Own KPIs for financial performance, client value, adoption, accuracy, and product health, using data and financial insight to prioritize action.
- Set direction and priorities for product managers and hold the team accountable to measurable product and business outcomes.
- Drive roadmap alignment across Product, Technology, Analytics, Operations, and Go-to-Market.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
