Director, Product Support - HPGR & Dry Grinding

C0001225248P•Montreal, QC

13d•$155,000 - $190,000•Hybrid

About The Position

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. We’re seeking an experienced and commercially minded Senior Manager - Product Support to lead product support activities across Metso’s High Pressure Grinding Roll (HPGR) and Dry Grinding Product Group. This is a key global role focused on both capital equipment and service segments, bringing together technology, customer engagement, and strategy to drive the success of Metso’s products and services. As the link between engineering, sales, and market area teams, you’ll strengthen customer relationships, identify growth opportunities, and enhance the performance of our capital and service offerings within HPGR and Dry Grinding.

Requirements

Degree in Engineering, Metallurgy, or Process disciplines (or equivalent experience in product, sales, or business development).
10+ years’ experience in product management, business development, or technical sales within mining, mineral processing, or heavy industry.
Proven ability to lead and influence within a global matrix organization.
Excellent communication and stakeholder management skills across diverse cultures.
Strategic thinker with a strong commercial mindset and customer focus.
Willingness to travel regularly both domestically and internationally.

Nice To Haves

Strong technical understanding of HPGR, Dry Grinding, and/or other comminution technology would be preferred.

Responsibilities

Build and maintain relationships with key customers, engineering houses, and consultants, identifying and developing new market opportunities.
Conduct technical presentations, workshops, and promotional activities in collaboration with Marketing and Sales teams.
Support customers in integrating and optimizing HPGR technology within comminution circuits.
Provide expert input during proposal development, ensuring solutions align with customer needs, technical requirements, and market expectations.
Contribute to product strategy by feeding back insights on performance, pricing, and customer experience to Product Line and Engineering teams.
Support Market Area teams with training, opportunity development, and strategic sales planning.
Lead the handover of successful sales to project execution teams to ensure smooth delivery.