Director, Product Services & Management - Epic Integration and Change Management

Northwell Health

About The Position

Plans, organizes and provides oversight and accountability for information systems services and activities for assigned hospitals and business clients. Acts as point person for those sites/clients. Secures clients plans, identifies solutions and integrates appropriately into Health System, Corporate IT plans. Communicates approved plans and appropriate updates to sites/clients.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
7-12 years of relevant technical experience
7+ years of leadership / management experience

Nice To Haves

Deep Expertise in Healthcare Interoperability: Proven track record in designing, implementing, and managing complex integration solutions leveraging industry standards such as HL7 (v2.x, FHIR), X12, and other relevant healthcare data exchange protocols.
API & Web Services Proficiency: Experience with various API architectures (REST, SOAP) and web service technologies to facilitate seamless system-to-system communication and data orchestration.
Epic Integration & Build Management: Direct hands-on experience and strategic oversight of Epic systems, including deep familiarity with Epic integration points, interfaces (Bridges), and the Epic Data Courier process for environment synchronization and build migration.
Large-Scale Healthcare System Experience: Prior success operating within or leading initiatives for a large, complex healthcare delivery system or integrated health network, understanding the unique challenges and operational nuances.
Strategic Change Management Leadership: Expert knowledge and application of formal change management methodologies (e.g., ADKAR, Prosci) to guide organizations through major system implementations, upgrades, and operational transformations, ensuring user adoption and benefit realization.
Database & SQL Proficiency: Solid understanding of database concepts and advanced SQL capabilities for data analysis, validation, troubleshooting integration issues, and supporting data conversion efforts.
Environment & Release Management: Demonstrated ability to manage and synchronize multiple complex Epic environments, ensuring consistency, stability, and effective release management for system upgrades and new deployments.
Complex Project & Program Leadership: Proven ability to lead and deliver multiple concurrent, large-scale integration and conversion projects, including strategic planning, risk management, stakeholder engagement, and vendor coordination.

Responsibilities

Leads a Product Services & Management group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
Develops and articulates a short-term strategic vision for areas of responsibility.
Participates in client planning processes, analyzes key business initiatives and information needs which support, influence and transform business operations and strategy.
Collaborates with IT leadership to ensure client plan is aligned with Enterprise plan.
Participates in development of strategic goals, objectives and plans for clients and IT.
Provides leadership in executing those plans.
Communicates Information Technology’s vision, goals, objectives, and efficiencies related to execution and implementation of information system solutions to client leadership.
Provides leadership in defining the process and service levels delivered to clients.
Ensures service levels are accurate and meet client needs.
Facilitates relationships with client and IT leadership, and key strategic vendors.
Participates in capital and operating budget preparation and demand management related to all IT requests from clients.
Reviews monitoring reports to ensure project forecasts are aligned with approved budgets.
Collaborates with client sponsors and key members of IT to define the return on investment (ROI) and the post implementation process to assure that cost effective investments are being made.
Oversees/ sponsors the successful completion of IT Capital approved projects for assigned clients.
Ensures IT maintains the infrastructure, network, key applications, desktop support and proper disaster recovery procedures.
Participates in applicable education and meetings in order to support client needs.
Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported
Performs related duties as required.