Director, Product Operations

Q2 • Austin, TX

5d • Hybrid

About The Position

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. SUMMARY The Director of Product Operations architects and runs the operating system that enables Q2’s product strategy. This role transforms Product Operations from a support function into enterprise infrastructure. Reporting to the VP of Product Marketing & Product Operations, you’ll be at the center of strategy, execution, and organizational excellence. This is a high-impact role for a proven product operations leader who thrives in complex environments, can influence at the executive level, and brings clarity to scale. This leader ensures predictable product delivery through disciplined lifecycle governance, executive-level portfolio transparency across priority initiatives, AI-enabled operational efficiency embedded into core workflows, and a clear linkage between roadmap execution, launch readiness, and revenue realization. WHAT YOU WILL LEAD Enterprise Lifecycle Governance - Own and institutionalize the stage-gate framework across the full product lifecycle, from ideation through general availability. Define decision rights, funding ownership, and accountability across lifecycle gates and lines-of-business Standardize launch readiness checkpoints and cross-functional orchestration Embed lifecycle checkpoints into annual planning and funding cadence Align Product, Engineering, and GTM teams on shared KPIs Portfolio Visibility and Executive Operating Rhythm - Run the business of Product with executive clarity. Build and maintain enterprise portfolio dashboard with real-time readiness visibility Collaborate with cross-functional peers on operations quarterly business review cadence, portfolio reviews, and executive-leadership ready reporting Establish health metrics across roadmap, capacity, risk, and launch readiness Provide executive advisory support to Product VP and SVP leaders Automate AI-enabled readiness tracking and documentation workflows Implement roadmap reporting and portfolio reviews to reduce product management administrative burden Organizational Design and Workforce Strategy - Design the product operations structure that enables scale. Own Product Operations org model and headcount alignment to lines-of-business Clarify role boundaries across Product Ops, Engineering Ops, and Revenue Ops organizations Partner with Finance on forecasting, budget discipline, and cost optimization Strategic Program Orchestration - Ensure enterprise product initiatives operate with disciplined execution. Assign dedicated program ownership across major lines-of-business and strategic priorities Link roadmap milestones to go-to-market readiness and revenue impact Track risk and readiness across strategic programs Coordinate cross-functional alignment at scale

Requirements

• 12+ years of experience; advanced degree with 8+ years acceptable
• 5-7 years managing and developing employees
• Strong background in product management, financial services, or e-commerce
• Proficiency with Agile development, programming, database, and analytics tools
• Excellent communication, organizational, and problem-solving skills
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Define and execute product strategy for business banking solutions
• Collaborate with cross-functional teams to deliver product initiatives
• Partner with engineering and scrum teams in an Agile environment
• Translate business requirements into technical needs
• Ensure adherence to security, availability, confidentiality, and privacy standards
• Drive rapid product enhancements and new feature development
• Communicate effectively with internal teams and clients

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees