Director, Product Marketing

Cardless•San Francisco, CA

23h•$175,000 - $220,000•Onsite

About The Position

Cardless is a Series C consumer fintech that uses AI to make it easy for the world's largest brands to build credit cards into their ecosystems. Brands use Cardless to configure, launch, and grow credit card programs that delight their customers and strengthen their core business. The company has scaled from $10 million to $150 million in run rate revenue in the past 12 months. Cardless raised a $60 million Series C led by Spark Capital in September 2025, bringing total funding past $170 million. The team is past 70 people and scaling toward profitability by year-end 2026. This role exists to close the gap between what the market thinks of Cardless and what the company actually does. Cardless is hiring its first product marketing hire — a senior, hands-on PMM who will define how the company talks about itself in the market and build the narrative the business team uses to land its newest customers. This is a hybrid role by design: you'll own brand narrative and positioning (including the website), have the freedom to start investing in blogging, social channels, and other forms of thought leadership, and you'll own sales collateral (decks, one-pagers, case studies, battlecards). Those two things should come from the same person and the same story, especially at this stage. Cardless is a B2B2C business: it sells to enterprise partners (brands, banks, or programs), and those partners in turn put a card in front of their own consumers. The PMM will need to be comfortable positioning for both audiences — the enterprise buyer evaluating a platform, and the eventual cardholder experience that buyer is signing up for. You won't be doing this alone on execution — resources will be provided for contract design/web production work — but you own the strategy, the words, and the through-line from website to sales deck.

Requirements

5–8+ years in product marketing, with real ownership of positioning and messaging at a B2B or B2B2C company.
A track record of owning both a company website and the sales collateral built from the same narrative — not just one or the other.
Strong writer who can translate a complex financial/technical product into a clear story for enterprise buyers, and a separate but consistent story for consumer-facing card marketing.
A builder, not just a strategist — this is a hands-on IC role at a company with no existing PMM function. You'll write the deck yourself, not just brief someone to.
Experience working directly and iteratively with sales/partnerships teams — collateral gets built and rebuilt based on what happens in real deals.
Comfortable directing outside design/creative resources to get production-quality output without needing to be the one designing.
You can take a complex financial product and find the story that makes it obviously compelling — not generic marketing language, but a sharp, defensible point of view on why Cardless wins.
You can shift fluidly between speaking to an enterprise partner's executive team and thinking through how their own consumers will experience a card — most PMMs have only ever had to do one of these.
You write clearly and persuasively in your own voice, without needing a copywriter to make your ideas land. Decks, web copy, one-pagers — you write the first draft yourself, and it's good.
You spend real time in the room with Business Development and Account Management, not just downstream of them — you know what's actually landing in live conversations and rebuild collateral around it.
You have a strong eye and can direct a contractor or agency to a polished result, even though you're not the one in Figma.
This is a first PMM hire — there's no playbook waiting for you. You can prioritize across positioning, website, and collateral without someone telling you what to work on first.

Nice To Haves

Fintech, payments, or card issuing experience is a strong plus.

Responsibilities

Define and continually sharpen how Cardless is positioned against competitors and alternatives (in-house programs, legacy processors, other co-brand platforms) — not a static one-pager, but a narrative that is kept pressure-tested against the market.
Translate that positioning into language that works for two audiences at once: the enterprise partner evaluating a platform, and the consumer who eventually carries the card.
Track competitors and adjacent players — what they claim, what they actually ship, and where Cardless has a genuine edge — and keep leadership current on it.
Bring an outside-in view into internal roadmap conversations, grounded in what's actually resonating — or not — with partners and prospects.
Own content strategy, structure, and copy for cardless.com, keeping it current with new launches, partnerships, and proof points.
Direct design and engineering resources to execute changes — setting the narrative and the bar, without needing to build the page yourself.
Make sure every public-facing surface — website, decks, one-pagers — tells the same consistent story, instead of three different versions of what Cardless does.
Treat the website as a living asset, not a one-time project — revisit and rewrite it as the product and market change, not once a year.
Build and maintain the core sales collateral — pitch decks, one-pagers, case studies, competitive battlecards, RFP boilerplate — that the Business team actually uses in real conversations.
Work in tight partnership with Business leadership to learn what's winning and losing deals, and rebuild collateral accordingly rather than treating it as finished once it ships.
Turn live partner wins — Coinbase, Bilt, and whoever's next — into case studies and proof points that make the next pitch more credible.
Make sure collateral reflects what Cardless actually does and where it's going, not what shipped two product cycles ago.
Plan and execute go-to-market for new products, features, and brand partnerships — including press, content, and equipping sales to sell it.
Drive external content that reinforces positioning: blog posts, case studies, LinkedIn messaging, and work with the PR lead on speaking opportunities as they arise.
Prioritize and sequence launches so the market hears about the right things at the right time, rather than everything landing at once or nothing landing at all.
Direct contract designers and agencies on graphics and creative assets — setting direction and holding the quality bar, without needing to be the one designing.