Director, Product Management - Store Systems

7-Eleven•Irving, TX

12d

About The Position

The Director, Product Management owns the end-to-end product vision, strategy, and delivery for technology platforms that power 7-Eleven stores. The portfolio includes the Retail Information System (RIS), back-office capabilities (7BOSS), operations innovation tooling, and other in-store digital systems. The role aims to make it simpler and faster for franchisees and store associates to operate stores, with success measured through operational outcomes such as reduced labor burden, faster and more accurate execution, franchisee satisfaction, and business impact across locations. This highly visible, cross-functional leader works across Digital, Operations, Merchandising, and Technology. The Director translates enterprise strategy and frontline needs into a prioritized roadmap and drives products from concept through adoption. The role leads product managers and partners with engineering, design, UX research, and field operations to modernize legacy capabilities and build a scalable store systems platform. It serves as an enterprise voice for store needs, using evidence and data to advise senior leadership on investment, retirement, and sequencing of change. The Director also aligns product teams and dependencies, allocates portfolio funding, tracks performance against business goals, supports strategic vendor relationships, resolves delivery impediments, and builds and develops a high-performing Product Management team. The position calls for strong retail technology, customer experience, agile delivery, analytics, stakeholder management, and change leadership capabilities.

Requirements

10+ years of product management experience, including a strong background in consumer-facing and internal platforms.
Proven success delivering products in retail technology domains such as eCommerce, wallets, mobile apps, or delivery services.
Demonstrated ability to lead and grow cross-functional teams with direct and indirect reporting lines.
Strong understanding of customer-centric design, UX research, and agile delivery methodologies.
Familiarity with data tools and analytics for decision-making.
Understanding of retail environments, including point of sale, back office, associate enablement, and store insights.
Knowledge of digital retail platforms, omnichannel strategies, and customer experience.
Proven track record in product strategy, roadmap development, and lifecycle management.
Hands-on experience with agile development, Scrum, and lean startup principles.
Ability to use analytics, A/B testing, and customer insights in product decisions.
Exceptional communication and interpersonal skills for managing senior leadership and cross-functional teams.
Experience building and leading high-performing product teams at scale.
Ability to drive organizational change and digital transformation.
Strong analytical and creative problem-solving skills for complex business challenges.
Bachelor’s degree required; concentration in Business, Technology, or a related field preferred.

Nice To Haves

Experience with store technology and back-office systems.
Experience with product discovery frameworks such as Design Thinking.
Exposure to modern tools for roadmap planning, experimentation, and user feedback management.
Exposure to a franchising model.
MBA or other advanced degree.

Responsibilities

Set product vision and strategy for enterprise products by understanding customer and associate needs.
Drive business growth through domain expertise, thought leadership, and execution of product vision.
Align products across the enterprise to create a seamless user experience.
Assess financial and business impacts of proposed product changes, prioritize work against the enterprise roadmap, and allocate funding across products.
Define goals, metrics, and analytics to measure product and feature performance; refine products based on findings.
Contribute recommendations to strategic plans supporting key objectives in a timely and fiscally responsible manner.
Participate in and influence enterprise technology roadmaps.
Support strategic vendor relationships and recommend ways to align vendors with domain, portfolio, and enterprise objectives.
Review product performance and direct product team efforts to align with company, stakeholder, and end-user priorities.
Ensure product delivery supports enterprise goals and KPIs.
Resolve issues within and across product teams that could prevent quality delivery or achievement of strategic, financial, and technical goals.
Receive and prioritize business partner and stakeholder requests in line with business strategy, product vision, and user needs.
Guide product design while accounting for dependencies and integrations across the enterprise.
Review and analyze product metrics to inform strategic and tactical decisions.
Recommend improvements that advance operational excellence, internal customer satisfaction, and operational metrics.
Lead, mentor, and coach Product Managers; attract, retain, and develop talent.
Conduct annual and mid-year reviews, review development plans, and provide performance feedback.
Foster collaboration with Engineering, UX, and other team members to deliver value and resolve impediments.
Advocate modern software development practices and participate in learning activities related to modern software design and development.
Advocate for end users and stakeholders by understanding and empathizing with their needs.
Continuously assess progress with the product team, share lessons learned, and determine next steps.
Manage cross-functional team and stakeholder expectations to execute product strategy; educate requestors on prioritization based on tangible benefits and user experience.
Guide junior team members in strategy, alignment, analysis, and execution.
Work across product teams and feature sets to identify alignment needs and dependencies.