Director, Product Management

Genworth Financial • New York, NY

12d • Hybrid

About The Position

At Genworth and CareScout, we're on a mission to simplify and dignify the aging experience. We're building better ways to help people find, fund, and understand aging care all while being supported every step of the way. We value diverse perspectives and are committed to fostering an inclusive culture. Our four values guide our strategy, our decisions, and our interactions: Make it human. Make it about others. Make it happen. Make it better. If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

POSITION TITLE Director, Product Management
POSITION LOCATION New York, NY San Francisco, CA
A Hybrid schedule of both Remote and In-Office days is required. In office days are Tuesday, Wednesday and Thursday with working hours targeting our core business hours of 9am-5pm EST.

YOUR ROLE
The Director of Product Management - Membership will lead the strategy, development, and growth of CareScout's membership platform, a consumer-focused offering designed to help individuals and families navigate aging, caregiving, wellness, and long-term care needs. This leader will own the end-to-end member experience, including subscription offerings, care planning, clinical wellness services, care navigation, provider network benefits, Care Circle experiences, and ongoing member engagement. This role is responsible for defining product strategy, prioritizing investments, and translating company objectives into a scalable membership platform that delivers measurable value to members while driving business growth. The Director will oversee the development of digital experiences, service enablement capabilities, operational workflows, and platform integrations required to support CareScout's evolving membership ecosystem.

Reporting to the Chief Product Officer, this leader will partner closely with Engineering, Design, Data, Clinical, Operations, Marketing, Nurse Network, and Revenue teams to bring innovative membership experiences to market. Success in this role requires balancing consumer needs, business objectives, clinical considerations, and operational execution to create a differentiated platform that improves aging, caregiving, and long-term care outcomes.

What you will be doing
This role will translate company strategy into actionable product roadmaps and lead the end-to-end development of CareScout's membership platform. This leader will own prioritization, execution, and delivery across member-facing experiences, operational tools, platform capabilities, and critical integrations, while driving the evolution of enrollment, benefits, care journeys, wellness programs, care navigation, service fulfillment, and member engagement.

Working closely with Engineering, Design, Data, Clinical, Operations, Finance, Marketing, and Network Management teams, the Director will develop scalable products and workflows that balance near-term business priorities with long-term platform growth, using data and customer insights to drive measurable improvements in conversion, engagement, retention, operational efficiency, and customer outcomes.

The role also serves as a key cross-functional leader, fostering strong product management practices, clear decision-making, accountability, and a culture of continuous improvement across the organization. We are particularly interested in candidates who demonstrate strong product sense, analytical rigor, customer empathy, and the ability to lead through influence. Successful candidates thrive in ambiguous environments, learn new domains quickly, and turn complex problems into simple, scalable solutions that deliver measurable business and customer impact.

Requirements

• 7 plus years of experience in Product Management, with demonstrated experience leading complex initiatives or product areas.
• Proven ability to operate at both strategic and execution levels within a defined product vision.
• Experience building and scaling digital products, platform capabilities, memberships, subscriptions, or service-based offerings.
• Strong cross-functional leadership skills and the ability to influence without direct authority.
• Experience working across technical and business domains (e.g., customer experience, operations, data, finance systems).
• Deep understanding of modern product development practices (discovery, delivery, Agile).
• Strong communication skills with the ability to engage effectively with senior leadership.
• Experience building and scaling products in highly regulated industries, with a proven ability to navigate legal, compliance, privacy, and operational requirements while delivering exceptional customer experiences.
• Ability to balance digital product experiences with human-supported service models and operational workflows.

Responsibilities

• Lead the strategy, development, and growth of CareScout's membership platform.
• Own the end-to-end member experience, including subscription offerings, care planning, clinical wellness services, care navigation, provider network benefits, Care Circle experiences, and ongoing member engagement.
• Define product strategy, prioritize investments, and translate company objectives into a scalable membership platform.
• Oversee the development of digital experiences, service enablement capabilities, operational workflows, and platform integrations.
• Translate company strategy into actionable product roadmaps and lead the end-to-end development of CareScout's membership platform.
• Own prioritization, execution, and delivery across member-facing experiences, operational tools, platform capabilities, and critical integrations.
• Drive the evolution of enrollment, benefits, care journeys, wellness programs, care navigation, service fulfillment, and member engagement.
• Develop scalable products and workflows that balance near-term business priorities with long-term platform growth.
• Foster strong product management practices, clear decision-making, accountability, and a culture of continuous improvement across the organization.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer- funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed