Director, Product Management

Mappedin

About The Position

Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. Built for scale and trusted by the world's biggest brands, our AI-powered tools make indoor mapping fast, flexible, and easy to integrate—powering indoor experiences at top destinations worldwide. With billions of square feet mapped across 57 countries, Mappedin helps make public spaces easier to explore, simpler to manage, and safer for every visitor. This role is responsible for making the digital understanding of a physical space stronger and scalable. The Product Manager, Core Platform will own the evolution of Mappedin's core capabilities: mapping, positioning, spatial data, and the foundational systems that field teams and partners build on. This role focuses on hardening the platform to enable Field Deployed Engineers (FDEs) to build bespoke applications more efficiently, deciding what remains flexible for customization, and identifying reusable patterns across customers and environments. The position operates at the intersection of platform strategy, technical systems, and field reality, requiring close collaboration with Engineering, FDEs, Customer Success, and customers.

Requirements

5+ years of Product Management experience in software or technology companies.
Experience owning platform products, technical systems, infrastructure, developer tools, APIs, or data products — with a track record of building for builders, not just end users.
Demonstrated ability to distinguish what belongs in a shared platform from what should stay in a deployment or customization layer — and the judgment to defend that line under pressure.
Strong data model thinking — understanding how schema and API decisions compound over time and what consistency at the foundation enables.
Comfort operating with incomplete information in fast-moving environments where priorities evolve.
Experience partnering closely with engineering teams on technically complex systems.
Strong communication skills — able to translate technical trade-offs into clear product direction for non-technical stakeholders.
Track record of making decisions based on evidence and field reality, not internal assumptions.

Nice To Haves

Experience with mapping, GIS, spatial technologies, positioning systems, or location intelligence.
Experience building platforms used by field deployment teams, professional services teams, or forward-deployed engineers.
Experience with APIs, SDKs, or integration-heavy products where external builders depend on your surface.
Experience applying AI within software products or workflows.

Responsibilities

Own the vision, roadmap, and prioritization for core platform capabilities — mapping, positioning, spatial data models, and foundational SDK/API surfaces.
Partner with Engineering and Product leadership to sequence investments that strengthen the platform over time.
Balance FDE deployment needs, customer outcomes, technical health, and business impact.
Define success metrics that reflect real-world adoption and reliability — not just features shipped.
Identify where FDE teams are building workarounds and determine what belongs in core vs. what stays in the deployment layer.
Partner closely with Engineering to evolve the data models, APIs, and primitives that FDEs and partners build on.
Turn recurring deployment patterns into reusable platform capabilities — reducing the need to reinvent from scratch at every new site.
Drive decisions that improve consistency and reliability across wildly different venue environments.
Engage directly with FDEs, customers, and implementation teams to understand how the platform is actually used in the field.
Identify patterns across venues, industries, and deployment environments.
Translate field signal into product direction with a clear point of view on what belongs in core vs. what stays bespoke.
Stay close to the deployment reality rather than designing from the inside out.
Coordinate across Product, Engineering, Customer Success, Partnerships, and Go-To-Market teams.
Communicate priorities, trade-offs, and technical concepts clearly to diverse audiences.
Help teams make informed, defensible decisions about where to invest and why.