Director, Product Management - Connected Workflows
About The Position
Relias is seeking a Director of Connected Workflows to define and deliver workflows that run across its product lines. The role owns the connected experience across Learning, Performance, GRC, Experience Management, and Content solutions, ensuring they work together as a single suite for healthcare providers. It delivers through individual product teams’ roadmaps rather than a dedicated development team and reports directly to the VP, Platform, AI & Connected Experience. The Director will lead cross-product market research, own the connected workflow roadmap and its prioritization and OKRs, and secure committed capacity from individual product teams. The role partners with Technology and Platform teams on delivery milestones and dependencies, aligns product-line and business stakeholders, supports go-to-market strategies with Product Marketing, and works with Client Care and customers to establish and monitor adoption and success KPIs. It also leads a cross-product community of Product Managers and User Experience Designers without direct authority, mentoring teams in workflow and journey design.
Requirements
- 8–10 years of Product Management experience, including 3–5 years leading cross-product, platform, or integration initiatives with SaaS technologies.
- Understanding of technical architecture, including APIs, microservices, and interoperability standards such as FHIR.
- Bachelor’s degree in Marketing, Strategy, Digital Technologies, or a related field.
- Demonstrated success strategizing, building, and scaling complex products, API ecosystems, or data infrastructure.
- Demonstrated success delivering initiatives across multiple product teams, securing roadmap commitments, and holding teams to them without direct authority.
- Experience designing end-to-end user journeys and workflows across product, team, and system boundaries.
- Critical thinking and adaptability to new technologies.
- Ability to apply a strategic, KPI- and metrics-driven mindset.
- Ability to work cross-functionally, especially with marketing, sales, and client care, in a fast-paced, ambiguous, and evolving environment.
- Ability to positively influence people at all organizational levels, including cross-functional leaders and executives.
- Strong presentation skills, including the ability to educate and inspire small groups, large conferences, and online audiences.
- Excellent organization and people skills, including prioritization, securing buy-in, problem-solving, multitasking, and working independently.
- Exceptional communication, prioritization, collaboration, and time-management skills.
- Must live in North Carolina within commuting distance of the Morrisville headquarters and work onsite approximately 40 days per quarter.
Nice To Haves
- Product Management experience in Healthcare SaaS or Healthcare Technologies.
- Understanding of healthcare provider operations, regulatory requirements, and the complexities of provider ecosystem software solutions.
- Experience with platform, shared services, or integration teams.
- Experience with AI-enabled workflows.
Responsibilities
- Lead cross-product research into customer workflows across the suite, emerging trends, competitor movement, and adjacent industry influences; identify valuable workflows and integration points.
- Own the connected workflow roadmap, prioritization, and OKRs.
- Secure committed capacity on individual product roadmaps and clarify ownership so cross-cutting workflows are delivered by the teams responsible for each product.
- Partner with Technology and Platform teams to determine software development delivery milestones and dependencies.
- Collaborate with product lines and business stakeholders to ensure priorities are understood and considered.
- Articulate and enable the value proposition and differentiators of the connected experience across the suite.
- Support go-to-market strategies in partnership with Product Marketing.
- Partner with Client Care to understand how customers move between solutions through instrumentation and direct feedback.
- Align, create, and monitor adoption and success KPIs for cross-product workflows.
- Work closely with customers to prioritize new workflow development and address challenges that span products.
- Lead a cross-product community of Product Managers and User Experience Designers without direct authority.
- Mentor the organization in workflow and journey design and foster customer obsession, technical excellence, and data-driven decision-making.
Benefits
- Health and wellness benefits package.
- 401(k) match.
- Flexible PTO program.
- Inclusive parental leave policy.
- Employer payment of the employee portion of the monthly healthcare premium.
- Flexible work environment with onsite and work-from-home options.
- Employee Resource Groups open to all employees.
- Comprehensive onboarding program.
- Growth and career advancement opportunities.
- Leadership and professional development programs, including Nanodegree options in technology and data science.
- Professional development through conference attendance and participation in organizations such as NC Tech.
- Onsite coffee shop offering free coffee and pastries.
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What This Job Offers
Job Type
Full-time
Career Level
Director
