Director, Product Management - Security and Risk Partnerships

ServiceNow•Santa Clara, CA

11d

About The Position

ServiceNow is seeking a Director of Product Management to identify and lead product-led partnership opportunities across the security and risk ecosystem. The role sets product strategy for partnerships with security and risk vendors, platforms, and service providers, with the aim of delivering greater customer value through joint solutions. It is an individual-contributor role with enterprise-wide scope and executive-level influence, serving as a senior product leader and internal authority on partnership value. The mandate is to assess a broad, changing ecosystem, determine where to invest or defer, and provide clear product rationale for those decisions. The director works closely with the security business unit, engineering, product marketing, business development, channel, and sales teams to define and execute partnership strategy, track milestones, and measure outcomes for ServiceNow and its customers. The role also represents ServiceNow in executive partner and customer conversations requiring product-level technical context.

Requirements

15+ years of enterprise security product management experience, with working knowledge of the security and AI stack.
Ability to operate across a broad security and risk scope and synthesize strategy across security operations, agentic SOC, identity, governance, risk, and compliance.
Track record of setting multi-year product strategy and influencing VP- and C-level decisions internally and at partner or customer organizations.
Experience leading technology partnership product strategy, including build-versus-partner analysis, technical due diligence, and integration architecture.
Experience owning business cases for partnership investment and accountability for their outcomes.
Ability to influence roadmaps not directly owned, both internally and on the partner side.
Strong collaboration skills and ability to align senior stakeholders without direct authority.
Strong written and verbal communication skills, including explaining partnership rationale to technical and executive audiences.
Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving, such as through AI-powered tools, workflow automation, AI-driven insights, or evaluation of AI's potential impact.

Nice To Haves

Experience integrating AI into product decisions or evaluating partner solutions.
Familiarity with the ServiceNow platform, its security and risk applications, and the competitive landscape.

Responsibilities

Identify and qualify product-led partnership opportunities across security and risk, including security operations, agentic SOC, identity, threat and vulnerability management, and governance, risk, and compliance.
Set partnership strategy and lead technical due diligence, integration architecture, and roadmap alignment from qualification through activation-ready handoff to go-to-market.
Build business cases for partnership investment and remain accountable for projected outcomes.
Define success metrics such as adoption, attach rate, and win/loss, and incubate initial customers adopting joint solutions to demonstrate their value.
Track competitive, regulatory, and technology trends across the ecosystem and determine their implications for partnership strategy.
Shape leadership-level decisions on partner investment, co-sell motions, and joint roadmap commitments.
Lead cross-functional alignment with engineering, platform, product marketing, security, risk, and go-to-market business development.
Represent ServiceNow in executive partner and customer conversations that require product-level technical context.