Director, Product Management - Fraud

Upgrade•San Francisco, CA

9h•$180,000 - $200,000•Hybrid

About The Position

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. We're looking for a Director, Product Management for our Fraud team. In this pivotal role, you'll own and drive strategic initiatives shaping our end-to-end fraud detection architecture, advanced risk models, third-party data integrations, and consumer verification systems. The role is perfect for seasoned product leaders with 10+ years of experience who excel in fast-paced fintech environments, bring deep domain expertise in risk strategies, and master the balance between robust fraud prevention and seamless user conversion. You’ll be responsible for spearheading engineering scrum teams, resolving cross-functional trade-offs, and partnering closely with fraud management, information security, data, and operations to deliver impactful, high-integrity outcomes. Please note that this is a role in a hybrid capacity based in our downtown San Francisco office, with onsite work on Tuesdays and Thursdays.

Requirements

Significant expertise in fraud strategies, models, data sources and infrastructure in a Fintech environment preferred.
Proven track record in leadership, organizational conflict resolution, and data-driven decision-making.
10+ years of product management experience in a fast-paced, entrepreneurial environment.
Fluency with product development tools, SQL, web analytics and AB testing software.
Experience with third party APIs & solutions integration.

Responsibilities

Drive product development for all of Upgrade’s fraud infrastructure including detection, models, third party data integration, and consumer verification measures.
Facilitate cross-functional decision making, driving key tradeoffs between conversion, fraud prevention, information security and operational considerations
Partner closely with Upgrade’s fraud management team to monitor and drive improvements on all relevant fraud KPIs
Act as product owner for scrum teams working to ship fraud platform enhancements
Evaluate and drive implementation of new third party data and software integrations
Work closely with the operations team to monitor, troubleshoot and solve issues.