Director, Product Management – AI Shopping (In-Store / In-Club Experiences)

Walmart•Bentonville, AR

3d•Onsite

About The Position

As Director of Product Management for AI Shopping (In-Store / In-Club Experiences), you will lead the strategy, vision, and execution of AI-powered experiences that transform how customers shop in physical retail environments. This role is responsible for delivering innovative, scalable, and customer-centric solutions that bridge digital intelligence with in-store and in-club journeys. Aligned with Walmart’s product management expectations, this leader will operate as a business owner, technologist, and customer advocate, driving measurable impact across customer experience, operational efficiency, and business outcomes.

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, or related field and 10+ years of product management experience OR equivalent experience
4+ years of people leadership experience leading product or cross-functional teams
Experience building and scaling digital or technology products in a large, complex organization
Experience working with AI/ML-driven products or data-intensive platforms
Demonstrated ability to define strategy and drive execution across multiple teams

Nice To Haves

Experience in omni-channel environments (both retail and eCommerce)
Experience with in-store technologies (e.g., computer vision, IoT, checkout innovation)
Familiarity with personalization, recommendation systems, or conversational AI
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 10 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
Supervisory experience
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
Knowledge of accessibility best practices and joining Walmart to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture

Responsibilities

Own and articulate a clear product vision and multi-year roadmap for AI-powered in-store/in-club experiences
Identify opportunities to leverage AI (computer vision, personalization, automation, agentic systems) to improve customer journeys and associate workflows
Align product strategy with Walmart’s omni-channel and AI transformation priorities
Lead end-to-end product lifecycle: discovery, definition, development, launch, and scaling
Define product requirements, success metrics (OKRs), and measurable outcomes
Prioritize roadmap based on customer impact, business value, and technical feasibility
Deliver products at scale across stores/clubs with operational excellence
Act as a GM for your product area with accountability for adoption, engagement, revenue impact, and cost efficiency
Leverage data and analytics to inform decisions and continuously optimize performance
Establish and monitor KPIs tied to customer satisfaction, conversion, and operational metrics
Partner with engineering, data science, and platform teams to build and deploy AI/ML solutions
Ensure responsible AI practices including governance, privacy, fairness, and transparency
Drive experimentation (A/B testing, pilots) and scale successful innovations
Collaborate across engineering, design, merchandising, store operations, and analytics
Influence senior leaders and align stakeholders across a highly matrixed organization
Partner with external vendors and ecosystem partners where needed
Lead, mentor, and grow product managers
Set a high bar for product thinking, execution rigor, and customer obsession
Foster a culture of innovation, accountability, and continuous improvement
Deliver a clearly defined and executed AI Shopping roadmap for in-store/in-club experiences
Deliver scaled deployment of AI-powered capabilities across physical retail environments
Deliver measurable improvements in customer experience (NPS, engagement, conversion)
Deliver operational efficiencies and cost savings enabled by AI solutions
Deliver a strong product metrics framework with regular executive reporting

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates