Core Experiences Product Director

JPMorgan Chase & Co.•New York, NY

About The Position

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Core Experience Product Director owns the end-to-end Core Channel Experience strategy and delivery in support of Consumer and Community Banking wide objectives setting the shared foundations, surfaces, and system patterns that enable consistent, high-performing customer experiences across Chase.com and the Chase Mobile App. Accountable for experience coherence, quality, and performance across core structures and shared assets, this role leads platform standardization to the target state, ensuring solutions operate within Consumer and Community Banking guardrails and unlock durable, scalable reuse. The scope spans critical Consumer and Community Banking shared capabilities including global surfaces (e.g., OVD and dashboards), messaging systems across the digital ecosystem, shared transactions and activity viewing, and user profile & settings, delivered through strong cross-functional partnership and governance. This role reports directly to the Head of Channel Experiences and Growth. The role blends platform product leadership with strong commercial acumen to drive measurable business outcomes through scalable, Consumer and Community Banking shared customer experience foundations. You’ll operate as the end-to-end platform product owner setting vision and standards, driving adoption establishing governance, and managing performance while partnering closely with engineering and architecture leaders to shape and execute platform strategy. Success requires exceptional communication and stakeholder management, a strong sense of urgency, and the technical fluency to translate complex platform decisions into clear direction and impact. A candidate needs a strong command of the digital financial services landscape, stays close to evolving customer needs, and understands key digital and customer experience trends such as personalization and emerging agentic experiences and how to scale them into shared patterns and guardrails across teams. You’re highly comfortable with analytics and performance management, defining success metrics, monitoring platform health, and driving continuous improvement. You also bring strong executive presence, with a demonstrated ability to influence senior leaders and align cross-functional teams around shared platforms, standards, and outcomes.

Requirements

10+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions

Nice To Haves

Passionate about digital customer experiences, with specific focus in the acquisition space enabling customers with seamless experiences
Proven knowledge of the Financial Services space
Digital enthusiast and first tech adopters

Responsibilities

Oversees the Core Channel Experiences roadmap, vision, development, execution, risk management, and Consumer and Community Banking wide guardrail targets across digital channels (Chase.com, Chase Mobile App)
Drives and manages multiple stakeholder partnerships end-to-end from ideation and value story through refinement and design and delivery and progress of wins and post-mortem learnings
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Provide direction, energy, and momentum to a driven team of product managers

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

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