Director, Product Management, AI – Payments
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Payments Platform is key to powering Capital One’s current and future financial products. As a Director of Product Management, you will own the AI strategy and AI product portfolio for the Payments organization. You’ll discover where AI creates value — in the workflows of how we design, build, roll out, and operate new products, as well as in the experiences that customers touch — you’ll decide where it doesn’t belong, and you’ll lead the responsible delivery of that value to production, in close collaboration with other product teams and with engineering teams. As part of the role, you will: Define the AI product strategy and investment roadmap — including where AI fits and build/buy/partner decisions Deliver measurable impact from applying AI — both operational improvements and customer-outcome gains Ensure responsible AI practices Stand up and manage shared AI capabilities that facilitate adoption across teams Raise AI fluency across the organization and maintain it as the field evolves This is a hands-on, player-coach role: expect to be in the work yourself while leading a lean team. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 5 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Define the AI product strategy and investment roadmap — including where AI fits and build/buy/partner decisions
- Deliver measurable impact from applying AI — both operational improvements and customer-outcome gains
- Ensure responsible AI practices
- Stand up and manage shared AI capabilities that facilitate adoption across teams
- Raise AI fluency across the organization and maintain it as the field evolves
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
