Senior Director, AI Product Management

RBC • Toronto, ON

4d • Onsite

About The Position

We're looking for a product leader who can turn a strategic product vision into shipped reality at scale. As Senior Director, AI Product Management, you will own user-focused product success for RBC's internal Agentic AI platform, defining the product vision and translating it into a tangible roadmap, community, and ecosystem. You will build discipline around ensuring relentless customer focus and a business-strategy lens on what we build and why. You will lead a team of Product Managers and own Voice of the Customer, feature prioritization, adoption and community building around the product across RBC.
You will be expected to set the operating rhythm, make the hard tradeoff and resourcing calls, and hold a quality bar — bringing the credibility that comes from having built and shipped AI products at scale, not just managed roadmaps.

Requirements

• 10+ years of product management experience, including 3+ years leading multi-team product organizations as a manager of managers
• A track record of customer discovery and translating user needs into product strategy and prioritization
• Hands-on experience delivering end-user facing AI products — ideally generative or agentic AI — at production scale
• Run large-scale internal or enterprise product launches with measurable adoption outcomes
• Strong operational discipline: agile delivery, OKR frameworks, and release management
• Data-driven, comfortable with analytics, telemetry, and adoption metrics as the basis for product decisions
• Financial services experience, or the ability to rapidly develop it - understanding how banking employees work and the regulatory constraints on internal tooling
• A working knowledge of LLM evaluation, prompt engineering, or RAG architecture — sufficient to shape product decisions and engage technical teams

Nice To Haves

• MBA or Master's in a technical or business discipline
• Product management certification (CSPO, SAFe, AIPM, or Pragmatic Institute)
• Background in platform engineering or developer experience teams
• Experience in a major bank's technology or digital transformation function

Responsibilities

• Leading and developing Director-level leads (across Product Strategy & Roadmap, Community & Adoption, Ecosystem & Partnerships) and the teams beneath them, with clear career paths and succession
• Owning a single execution plan that aligns roadmap delivery, community programs, and partnership milestones to one cadence
• Establishing and running sprint reviews, quarterly planning, and OKR setting and tracking
• Serving as the primary escalation point for cross-pillar dependencies, tradeoffs, and resourcing decisions
• Maintaining acceptance criteria, release gates, and documentation standards across the squad
• Using analytics, telemetry, and adoption measurement to drive decisions and report progress, risks, and resource needs
• Ensuring the community and partnership programs sustain engagement and healthy adoption across the RBC user base

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock options where applicable
• Leaders who support your development through coaching and managing opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director