Director, Product Management Agent Fabric Adoption (MuleSoft)

Salesforce•Seattle, WA

13d•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a Director of Product Management to accelerate customer momentum on MuleSoft Agent Fabric. Enterprises are adopting Agent Fabric to discover, govern, and orchestrate the agents running across their cloud estate, and the next phase of growth is about deepening that adoption: more use cases, more workloads, more customers running it as core infrastructure. You will own the 3–5 month adoption plan that gets us there, working through the product itself, the field, and the customers. This is an individual-contributor PM role built around two unusually heavy commitments: time spent hands-on with strategic customers, and time spent embedded with the field. You will sit alongside AVPs, RVPs, SEs, and the Adoption team, joining their customer calls, walking deal cycles, and turning what you hear in the field into the next 3–5 months of product investment. You will partner closely with the Agent Fabric platform PMs upstream and the field-facing Adoption team downstream. Your leverage comes from depth, proximity, and trust.

Requirements

10+ years in Product Management, with a proven track record of leading complex, platform-scale products in the enterprise software space (SaaS, iPaaS, or Cloud Infrastructure).
A consistent track record of working hand-in-glove with field organizations — Sales, SE, CSG, or Adoption — and using that proximity to drive product decisions. You are not a PM who visits the field; you are a PM the field considers one of their own.
Comfortable being the PM in the room with a customer architect. Proven ability to translate direct customer engagement into shipped product.
Ability to own a clear adoption thesis and translate it into a tangible 3–5 month plan that thrives in a high-growth, rapidly evolving environment.
Deep understanding of API-led connectivity, orchestration, and the emerging AI/LLM ecosystem. Familiarity with autonomous agent frameworks and AI governance is a significant plus.
Hands-on experience with modern AI systems, autonomous agents, agent frameworks, and the Model Context Protocol (MCP) ecosystem is a significant differentiator. Comfort discussing agent design patterns, tool use, and agent-to-agent orchestration with both customers and engineers.
Demonstrated experience reasoning about activation, time-to-value, production conversion, and adoption trends as first-class product inputs.
Exceptional ability to navigate and influence a matrixed organization. You are a builder of bridges, both technically and culturally.
A passion for understanding customer pain points and a relentless drive to build solutions that solve "the impossible" for the world's largest enterprises.
A related technical degree required.
In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.

Nice To Haves

AI, Agents, and MCP (Big Plus)

Responsibilities

Own a rolling 3–5 month adoption plan for Agent Fabric. Decide which onboarding gaps, first-value moments, and friction points get fixed next, and ship them continuously.
Stand up a deep, durable partnership with field leadership across Adoption, Solutions Engineering, AVPs, and RVPs. Be the PM field leadership trusts to unlock strategic deployments.
Engage directly with strategic customers, in their environments and on their working sessions. Pressure-test the product against real deployments and bring that signal back into the plan.
Read the adoption funnel and customer progression patterns the way other PMs read a backlog. Identify where customers consistently stall, and build the product changes that unstick the pattern, not just the account.
Partner with Engineering, UX, Product Marketing, and the Adoption team to convert "no-brainer" gaps into shipped product in weeks. Act as a force multiplier across MuleSoft and the broader Salesforce ecosystem.
Represent Agent Fabric's adoption story at industry events, executive briefings, and with strategic customers and analysts.