Director, Product Insights

Lumin Digital

2d • $220,000 - $240,000 • Remote

About The Position

The Director of Product Insights is responsible for shaping and operationalizing the strategic direction of the Insights function in alignment with the broader Product strategy. This position leads a multidisciplinary team of data scientists and researchers, drives enterprise-wide analytics initiatives, and collaborates closely with executive leadership and across teams to influence product, marketing, and business strategies. The Director is a confident leader who champions a culture of data-driven decision-making and empowers teams with actionable insights.

Requirements

• Bachelor’s degree in Data Science, Analytics, Business, or related field required or equivalent combination of education and experience.
• 8 years of progressive experience in data analytics, data science, or user research, with at least 3 years in a leadership role managing multidisciplinary insights teams required.
• Proven track record of translating data and research into executive-level strategic recommendations that drive business and product outcomes.
• Experience working in SaaS, fintech, or digital platforms, with demonstrated success influencing product development and customer experience strategies through insights is required.
• Hands-on experience managing vendor relationships, tooling budgets, and analytics platforms such as Looker, Fullstory, Pendo, SQL, or similar is required.
• Strong alignment with Lumin's values: Trust, Respect, and Boldness.
• Strategic vision and the ability to connect data insights to long-term business and product value.
• Exceptional executive communication skills, with the ability to distill complex analytics and research findings into concise, compelling, and actionable recommendations for senior leaders.
• Deep expertise in analytics and research platforms/tools (e.g., Pendo, Fullstory, SQL, Looker) and the ability to assess and evolve the organization’s analytics stack.
• Mastery of both qualitative and quantitative research methodologies, including experimental design, usability testing, and behavioral analytics.
• Proven ability to design, lead, and operationalize end-to-end insights programs that influence enterprise-wide decision-making.
• Strong change-leadership skills, with the ability to build cross-functional alignment around data-driven strategies.
• High business acumen and the ability to balance technical depth with market and customer understanding.
• Skilled at mentoring and developing high-performing teams in analytics, research, and data science.
• Demonstrated ability to guide end-to-end user research programs (qualitative and quantitative) and synthesize findings into scalable decision-making tools.

Nice To Haves

• Master’s degree preferred.
• Prior experience leading enterprise-wide KPI frameworks, experimentation models, or behavioral analytics programs in a cross-functional environment is preferred.
• Experience implementing enterprise applications for external customers and expertise in user testing methodologies and research strategies are preferred.

Responsibilities

• Define and deliver the strategic roadmap for the Insights function, aligning priorities with Lumin Digital’s business and product objectives.
• Advise and partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long-term strategic decisions.
• Lead cross-functional analytics and research programs that identify high-value opportunities, optimize customer experiences, and mitigate risks through continuous monitoring of user engagement, product performance, and behavioral trends.
• Oversee the design and governance of enterprise-wide KPIs, dashboards, and reporting frameworks to measure customer experience, product outcomes, and market trends.
• Champion the voice of the customer by synthesizing qualitative and quantitative insights into clear, actionable recommendations for senior decision-makers.
• Build, scale, and develop a high-performing multidisciplinary team of data scientists, analysts, and researchers, fostering a culture of innovation, accountability, and continuous learning.
• Manage operational budgets, vendor relationships, and analytics tools to ensure cost-effective and scalable insights capabilities.
• Ensure data governance, ethical analytics practices, and compliance standards are embedded across all insights activities.
• Advance research and analytics methodologies by adopting innovative tools, techniques, and approaches that enhance decision-making across the enterprise.
• Lead high-impact, multi-phase initiatives from concept through delivery, ensuring measurable outcomes and alignment with organizational strategy.
• Perform other duties as assigned.
• Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.
• Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities.
• Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.
• Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives.

Benefits

• medical, dental, and vision insurance
• a 401(k) with company match
• flexible PTO plus 12 paid holidays
• paid sick leave
• paid parental and family leave
• a lifestyle spending account
• tuition reimbursement
• a cell phone stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Director