Director, Product Development - Agentic Commerce Platform & Product Strategy
About The Position
About American Express Digital Labs American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. Role Overview We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express. Reporting to the Vice President of Product Development, Agentic Commerce, this leader will define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem. The role is responsible for translating the broader Agentic Commerce vision into a multi-year product strategy and roadmap. It will focus on defining the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases. As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem. This role requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.
Requirements
- Deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards.
- Strong cross-functional leadership.
- Ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.
Responsibilities
- Define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem.
- Translate the broader Agentic Commerce vision into a multi-year product strategy and roadmap.
- Define the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases.
- Help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
- Engage deeply with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards.
- Align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
