Director, Product Development - Agentic Commerce Partner Integrations
About The Position
About American Express Digital Labs American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. Role Overview We are seeking a Director of Product Development to lead strategic partner integrations for Agentic Commerce at American Express. Reporting to the Vice President of Product Development, Agentic Commerce, this leader will play a critical role in bringing Agentic Commerce capabilities to market through partnerships with AI platforms, wallets, merchants, PSPs, technology providers, and other ecosystem participants. The role is responsible for translating the broader Agentic Commerce vision and platform strategy into partner-specific roadmaps, experiences, and integration models. It will focus on defining partner requirements, shaping implementation approaches, and driving launch and iteration with external partners so that capabilities can scale across the ecosystem. As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences. This leader will help accelerate adoption of Agentic Commerce by ensuring those capabilities can be successfully implemented across strategic partners while maintaining high standards for customer experience, trust, security, and operational excellence. This role requires deep engagement with AI platforms, PSPs, merchants, wallet providers, technology companies, and emerging ecosystem participants. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, commercial, network, and partner organizations.
Requirements
- Deep engagement with AI platforms, PSPs, merchants, wallet providers, technology companies, and emerging ecosystem participants.
- Strong cross-functional leadership.
- Ability to align stakeholders across product, engineering, risk management, policy, operations, legal, commercial, network, and partner organizations.
Responsibilities
- Lead strategic partner integrations for Agentic Commerce at American Express.
- Translate the broader Agentic Commerce vision and platform strategy into partner-specific roadmaps, experiences, and integration models.
- Define partner requirements.
- Shape implementation approaches.
- Drive launch and iteration with external partners.
- Ensure Agentic Commerce capabilities can be successfully implemented across strategic partners.
- Maintain high standards for customer experience, trust, security, and operational excellence.
- Engage deeply with AI platforms, PSPs, merchants, wallet providers, technology companies, and emerging ecosystem participants.
- Align stakeholders across product, engineering, risk management, policy, operations, legal, commercial, network, and partner organizations.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
