Director Product and Tech Internal Communications

Lumen Technologies•,

6d•$152,066 - $223,031•Remote

About The Position

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. We are seeking a visionary, forward-thinking Director of Strategic Internal Communications to lead the internal communications that bring Lumen’s product and technology story to life. Anchored in Lumen’s transformation and relentless pursuit of its digital future, this leader will own the forward-looking narrative about where our portfolio is going and why it matters—giving employees a clear, compelling story about what we build, what we sell, and how our products and services power the company’s growth. This individual will work in close partnership with corporate communications leadership, product and technology leaders, and senior executives to ensure unified messaging, deliver impactful communications, and drive organizational engagement and alignment through periods of change.

Requirements

Bachelor’s degree in Communications, Journalism, Public Relations, or related field.
10-15 years of experience in internal communications, product/ technology communications or a similar role.
Exceptional writing, editing, and storytelling skills.
Proven experience managing executive communications and partnering with senior leaders.
Strong project management skills with the ability to handle multiple priorities and deadlines.
Excellent interpersonal skills and ability to build relationships across all levels of the organization.
Creative thinker with innovative communication solutions.
Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms.
Experience in change management communications.

Nice To Haves

Experience with graphic design and video production is a plus.
Knowledge of digital communication tools, AI tools, intranets, and social media.

Responsibilities

Own and shape the forward-looking internal narrative about the future of Lumen’s products and services, translating portfolio strategy and technology direction into a clear, compelling story about where we are going and why it matters to employees.
Design, implement, and oversee internal communication strategies that connect Lumen’s product and technology evolution to the company’s broader transformation, ensuring alignment with corporate goals and driving employee understanding, engagement, and advocacy.
Build, lead, and mentor a communications team as the pillar grows, cultivating a collaborative, innovative culture. Partner extensively with corporate communications, product, technology, and go-to-market leaders to ensure unified messaging and strategic alignment.
Work directly with product and technology leaders and senior executives to develop compelling messaging and materials that reinforce Lumen’s product vision, priorities, and company values, enhancing leadership visibility and inspiring employees at all levels.
Oversee communications for product and technology transformation initiatives, providing clarity, transparency, and timely updates that help employees navigate change and understand its impact.
Partner with go-to-market and business unit communications to ensure the product and technology story ladders up consistently to how Lumen sells, markets, and delivers.
Collaborate with enterprise channel and editorial teams to ensure product and technology content is delivered effectively and consistently across all internal channels, leveraging shared infrastructure to maximize reach and impact.
Safeguard the integrity of Lumen’s internal brand and ensure all product and technology messaging reflects our values and strategic direction.
Monitor employee feedback, measure the effectiveness of communication efforts, analyze insights, and recommend improvements to maximize impact.