Director, Product Analysis - Commercial Auto & Workers Compensation Underwriting

Liberty Mutual Insurance•Boston, MA

1d•Hybrid

About The Position

The GRS North America Auto Underwriting Performance team is hiring a Director, Product Analysis to support our Commercial Auto portfolio across North America. Under minimal direction and often independently, the Director will partner closely with cross-functional teams, including Auto Product, Actuarial & Analytics, Data Science, the Office of Underwriting, and segment/field underwriting teams to monitor and drive profitable underwriting performance of the Commercial Auto portfolio. Responsibilities include analyzing performance data to identify portfolio trends and insights, communicating those insights to diverse stakeholders, and using them to generate and execute impactful portfolio and underwriting improvement opportunities. Additionally, the Director should be able to identify opportunities to improve our product and pricing ecosystems, make actionable recommendations as a subject matter expert, and lead projects/initiatives aligned to the overall goal of driving profitable Commercial Auto underwriting performance. This role requires deep knowledge of commercial auto insurance and underwriting to operationalize opportunities within the business. The ideal candidate brings cross-functional project leadership, strong communication skills, and technical acumen in portfolio analysis. If you reside within 50 miles of a hub office, you will be required to be onsite two days per week. We are open to filling this role at the Assistant Director or Director II level based on experience.

Requirements

Bachelor's degree
Strong verbal and written communication skills.
At least 7-10 years of related work experience with demonstrated progression of responsibility
Strong analytical, and problem-solving skills.
Proficient in Excel and PowerPoint
Must have good planning, organizational, analytical, and decision-making skills.
Must be able to define, shape, and drive projects to completion while effectively collaborating with others with little supervision
Proven ability to influence others

Nice To Haves

Prior commercial auto underwriting or product/product analysis experience preferred

Responsibilities

Analyze a wide range of performance reports and metrics and identify portfolio trends and insights on a regular cadence.
Synthesize and communicate relevant trends and insights to diverse stakeholders through recurring updates.
Use insights to identify, research, develop, and socialize business cases for actionable portfolio and underwriting improvement opportunities.
Leverage technology, data, training, tools, guidance, and other reinforcement mechanisms to ensure consistency of quality underwriting & pricing decisions for Commercial Auto
Lead execution of prioritized initiatives and moderate-high complexity projects, including cross-functional coordination and project management (building work plans, aligning stakeholders, managing timelines, and tracking outcomes).
Support competitive intelligence, pricing and product strategy research, and market monitoring to inform underwriting strategy in support of annual planning, State of the Line, and other strategic forums.
Support Office of Underwriting–prioritized processes and tools, such as the go-forward data architecture.
Partner with segment/field teams to complete prioritized projects such as Auto audits, technical underwriting assessments, and targeted deep dives.
Draft and maintain Commercial Auto technical underwriting reference materials as needed.
Serve as a technical Commercial Auto Underwriting SME to Product, Actuarial & Analytics, Data Science, Technology and segment/field Underwriting Teams.
Monitor and respond to emerging issues impacting Commercial Auto via product development and/or technical underwriting guidelines/guidance
Develop and present training on complex topics to support execution and profitability for assigned product line.