Director Procure to Pay

Children's National Hospital•Pittsburgh, PA

22h•$137,550 - $229,258•Onsite

About The Position

The Director, Procure-to-Pay provides strategic and operational leadership for the hospital and system-wide Procure-to-Pay function, including Procurement and Accounts Payable. The role is responsible for the end-to-end purchasing and payment lifecycle, from requisition and purchase order through invoice processing and payment, ensuring efficient, accurate, compliant, and timely execution. The Director partners with Supply Chain, Finance, Accounting, Treasury, Information Technology, clinical and administrative stakeholders to strengthen financial controls, improve supplier and customer experience, optimize financial and operational performance, and drive operational excellence. The Director leads process standardization and continuous improvement, advances technology and automation, establishes data-driven performance management, and optimizes Workday to create an integrated Procure-to-Pay operating model. Responsibilities include setting enterprise policies and controls; monitoring performance metrics and service levels; improving workflows; supporting supplier onboarding and payment; overseeing technology governance and optimization; managing budgets and resources; and leading Procurement and Accounts Payable managers and teams. The Director partners with the VP of Supply Chain on organizational strategy, investments, staffing, performance, and Procure-to-Pay improvement priorities.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Finance, Accounting, Healthcare Administration, or a related field.
At least 10 years of progressively responsible experience in Procurement, Accounts Payable, Supply Chain, Finance Operations, or Procure-to-Pay within healthcare or a similarly complex organization.
At least 5 years of management experience with responsibility for teams, business processes, and cross-functional initiatives.
Ability to lead and optimize complex Procure-to-Pay operations, including Procurement, purchase order management, invoice processing, exception resolution, supplier onboarding, and supplier payment.
Strong understanding of Accounts Payable operations, purchasing controls, three-way matching, supplier management, payment processes, and financial controls.
Ability to identify and drive strategic improvement initiatives that enhance operational performance, financial stewardship, customer service, and compliance.
Ability to interpret complex operational and financial data and translate trends into actionable strategies and performance improvement plans.
Experience establishing and monitoring KPIs, service levels, dashboards, and operational performance measures.
Success leading process standardization, automation, and continuous improvement across complex, cross-functional workflows.
Ability to build and maintain collaborative relationships with senior leaders and Finance, Accounting, Treasury, Information Technology, Strategic Sourcing, operational stakeholders, and external suppliers.
Ability to lead organizational change and develop high-performing teams through accountability, coaching, and professional development.
Ability to influence stakeholders, drive accountability, and lead enterprise initiatives across departments without direct reporting authority.
Strong change management, communication, and stakeholder engagement skills, including experience driving adoption of processes, technologies, and operating models.
Ability to perform under pressure and manage multiple concurrent priorities and deadlines.
Strong written and verbal communication skills.
Extensive ERP and Procure-to-Pay systems knowledge.
No certification is required.

Nice To Haves

Master's degree in Business Administration, Healthcare Administration, Finance, Supply Chain Management, or a related field.
Experience leading or transforming end-to-end Procure-to-Pay processes in a large, complex organization.
Experience leading ERP-enabled business process transformation, system implementations, or post-production optimization initiatives.
Workday experience.
CMRP, CAPP, Certified Purchasing Professional, Lean Six Sigma, or related professional certification.

Responsibilities

Provide strategic and operational leadership for the end-to-end Procure-to-Pay function, including Procurement and Accounts Payable.
Develop and execute strategies to improve efficiency, accuracy, financial stewardship, compliance, and customer and supplier experience.
Establish and govern the enterprise Procure-to-Pay operating model, including role clarity, policies, decision rights, and accountability.
Establish, maintain, and enforce enterprise purchasing and payment policies, processes, controls, and service expectations.
Oversee complex purchasing, invoice, payment, and supplier issues to support operational continuity and patient care.
Develop and monitor KPIs, dashboards, and service levels; identify bottlenecks and drive performance accountability.
Lead continuous improvement to reduce cycle times, exceptions, manual work, and recurring process failures.
Drive process standardization and optimization using Lean, Six Sigma, and other improvement methodologies; benchmark performance and implement leading practices.
Lead enterprise adoption of Procure-to-Pay processes, technologies, and best practices through change management, communication, education, and stakeholder engagement.
Establish and maintain controls supporting financial integrity, regulatory compliance, audit readiness, and segregation of duties.
Partner with Finance, Accounting, and Treasury on financial processes and ensure supplier payments and disbursements follow established controls and authorization requirements.
Develop supplier relationships and oversee supplier onboarding, payment support, issue resolution, and escalation.
Develop strategies to increase supplier adoption of electronic transactions, invoicing, and self-service capabilities.
Collaborate with Strategic Sourcing and Contracting to align purchasing and payment processes with negotiated agreements, supplier strategies, organizational policies, and sourcing value.
Serve as a senior escalation point and liaison across Supply Chain, Finance, Information Technology, operational stakeholders, and suppliers.
Serve as business owner for Procure-to-Pay technology capabilities and lead optimization of Workday and related solutions.
Champion automation and emerging technologies, including intelligent document processing and invoice capture.
Partner with Information Technology, Finance, and system stakeholders to establish governance, prioritize enhancements, support releases, resolve system issues, and optimize Procure-to-Pay capabilities.
Use transactional and performance data to identify root causes, drive improvement, and measure outcomes.
Develop and manage departmental operating budgets, resource allocation, and performance within budget parameters.
Identify opportunities to improve financial performance through process optimization, automation, payment practices, and resource utilization.
Lead and develop Procurement and Accounts Payable managers and teams, fostering accountability, collaboration, customer service, and continuous improvement.
Establish roles, performance expectations, and accountability while developing management capability and team effectiveness.
Partner with the VP of Supply Chain on organizational strategy, investments, staffing, performance, and Procure-to-Pay improvement priorities.