Director, Process Optimization

Berkley•Jacksonville, FL

1d•Onsite

About The Position

The Director, Process Optimization is responsible for assessing, analyzing, designing, and facilitating the stand-up of an enterprise service center and affiliated projects, working closely with business stakeholders to translate strategy into target operating models, financial models, and an actionable roadmap of change. This role involves significant time in maturing processes of solution delivery, reporting, and business relationship management to enable repeatable success and drive adoption and implementation of global standards and processes. The Director will perform strategic business analyses, act as a liaison between the leadership team and key stakeholders, and manage tasks associated with planning, directing, coordinating, and supporting high-impact projects from initiation through delivery. They will also support critical relationships with internal and external business partners, apply expert knowledge of core technology and/or functional areas to coordinate program design and launch, construct business cases and cost/benefit analyses, and report statuses and manage communications for Process Optimization-led initiatives. Additionally, the role includes facilitating senior management meetings and providing leadership and direction to the team and executive members.

Requirements

7–10 years of strategy and operations consulting or other relevant industry experience.
5 years of experience leading projects that include both analytical and technical components combined with change management and communications management in highly complex and matrix environments.
Experience working with and managing organizational change and/or Target Operating Model transformational projects in a large enterprise environment.
Expertise in process optimization fundamentals.
Expertise in creating and maintaining detailed project plans and schedules in a Lean Six Sigma or Agile/Waterfall environment.
Strong leadership capabilities with the ability to influence staff and management of internal and external IT partners.
Able to travel 25–75%.

Nice To Haves

Lean Six Sigma qualification preferred.
PMP Certification preferred.

Responsibilities

Assessing, analyzing, designing, and facilitating the stand-up of an enterprise service center and affiliated projects.
Translating strategy into target operating models, financial models, and an actionable roadmap of change.
Maturing processes of solution delivery, reporting, and business relationship management.
Driving adoption and implementation of global standards and processes.
Performing strategic business analyses.
Acting as a liaison between the leadership team and key stakeholders.
Managing tasks associated with planning, directing, coordinating, and supporting specific high-impact projects and initiatives from initiation through delivery.
Supporting critical relationships with internal and external business partners.
Applying expert knowledge of core technology and/or functional areas to coordinate program design and launch within schedule, scope, budget, and quality constraints.
Constructing business cases and cost/benefit analyses for larger enterprise initiatives.
Reporting statuses and managing communications and escalations related to all Process Optimization-led initiatives.
Facilitating senior management meetings and committees, including managing agendas and the collection, compilation, and distribution of management materials.
Providing leadership, direction, and assistance in direct support of the team lead and other executive team members.
Partnering with various players and stakeholders across WRBC to develop recommendations and advise WRBC management on high-priority, high-impact decisions.