Associate Director, HR Process Optimization

Insmed Incorporated•NJ Corporate Headquarters, NJ

1d•$155,000 - $201,500•Remote

About The Position

This role serves as the strategic and operational backbone of the People function, owning and evolving process enablement, AI readiness, training, and knowledge infrastructure across all HR COEs. Positioned as a critical connector between HCM, IT, and the broader employee experience, this role ensures that People Operations runs with precision, scalability, and innovation. This role is the HR function's primary architect and steward of AI orchestration readiness - building the process, governance, and enablement foundation required for the organization to responsibly adopt, scale, and derive strategic value from emerging technologies, including agentic AI, intelligent automation, and generative AI tools across People Operations.

Requirements

Minimum of Bachelor's degree required.
8+ years of progressive HR or People Technology experience required.
Experience developing and/or evolving HR processes & policies; preferably as an Offering Manager leading the design, development, deployment and ongoing management of an HR offering evolving the offering based on business needs.
Demonstrated experience evaluating, piloting, and scaling AI-powered HR tools, automation platforms, or intelligent workflow solutions.
Strong functional expertise in designing HR processes based on business needs, with the technical capability to implement and optimize those processes within an HR platform.
Familiarity with AI/ML concepts, natural language processing (NLP), large language models (LLMs), agentic AI, and intelligent process automation (IPA) - ability to evaluate tools and communicate use cases to non-technical stakeholders.
Working knowledge of process improvement methodologies (Lean, Six Sigma, or equivalent).
Proficiency with AI productivity tools, knowledge management platforms.
Excellent analytical, verbal, and written communication skills; ability to translate complex technical concepts for all organizational levels.
Highly organized with strong attention to detail, accuracy, and ability to manage multiple priorities simultaneously while maintaining a high level of confidentiality.
Comfortable operating in ambiguity and rapidly evolving technology environments - a learner's mindset and demonstrated ability to evaluate and scale emerging HR technologies is essential.
Able to maintain a high level of confidentiality.

Nice To Haves

Master's degree in HR, Business, Organizational Development, Information Systems, or related field preferred.
Prior experience in Pharma and/or Biotech strongly preferred.
Hands-on experience with AI governance or responsible AI frameworks preferred.
Workday HCM.
Familiarity with Workday HCM, ServiceNow HR or similar platforms preferred.

Responsibilities

Partner with Organization Transformation, leveraging the Transformation COE framework, to lead communication planning and enablement execution for HR technology projects, policy updates, and AI adoption initiatives.
Develop targeted enablement campaigns, engagement tracking, and manager toolkits that drive measurable uptake and support the organization's shift from manual process execution to human-AI collaboration.
Serve as HR's primary subject matter expert for AI, automation, and intelligent workflow tools.
Define and maintain an AI orchestration roadmap for People Operations - identifying HR workflows suited for agentic automation and sequencing adoption to build organizational readiness progressively.
Lead assessment and scaling of AI-powered HR solutions including generative AI, AI-driven analytics, intelligent process automation (IPA), HR chatbots/virtual assistants, and agentic AI workflows.
Partner with IT, Legal, and vendors to evaluate tools against regulatory compliance, data security, and enterprise architecture requirements.
Partner with the IT PM function to build and maintain an HR AI Governance Framework covering responsible use policies, bias monitoring, data privacy compliance (including applicable pharma/biotech regulatory standards), audit trails, and human-in-the-loop oversight protocols for AI agent ecosystems operating across Workday, ServiceNow, and related platforms.
Serve as a partner to L&D to develop and deliver AI literacy curricula equipping HR teams and end-users with responsible use principles, prompt literacy, and workflow integration skills to confidently engage with AI tools as collaborative partners.
Architect and maintain detailed, scalable HR process maps and workflows across HR functions, regions, and technology platforms - with AI-readiness and automation-compatibility as design-first principles, ensuring clean data flows and decision logic required for AI integration.
Create and govern documentation, templates, and definitional guidance across the HR ecosystem.
Apply process improvement methodologies (Lean, Six Sigma, or equivalent) to systematically identify inefficiencies and design process enhancements and scalable solutions in partnership with Legal and IT.
Maintain accurate HR policies, procedures, and Employee Handbook in partnership with HR leadership and Legal - leveraging AI-assisted tools to enable dynamic, searchable, version-controlled, and proactive policy access globally.
Continually assess and recommend policy enhancements aligned with regulatory changes and Insmed's strategic direction.
Own and maintain internal knowledge platforms (HR Central, HCM Central, Workday Central).
Implement AI-assisted knowledge tools that improve content discoverability and reduce time-to-answer - with architecture structured for machine readability, semantic search, and retrieval-augmented generation (RAG) use cases.
Partner with L&D to design and deliver engaging training for employees, managers, and HR teams across all system and process changes.
Build a dynamic knowledge library (QRGs, micro-learnings).
Deliver onboarding for new HR system users, administrators, and functional partners.

Benefits

Comprehensive medical, dental, and vision coverage and mental health support
Annual wellbeing reimbursement
Access to our Employee Assistance Program (EAP)
Generous paid time off policies
Fertility and family-forming benefits
Caregiver support
Flexible work schedules
401(k) plan with a competitive company match
Annual equity awards
Participation in our Employee Stock Purchase Plan (ESPP)
Company-paid life and disability insurance
Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
Employee resource groups
Service and recognition programs
Meaningful opportunities to connect, volunteer, and give back