Process Optimization Consultant

Illuminative Strategies•Springfield, IL

1d•Onsite

About The Position

Illuminative Strategies Inc. (ISI) is an award-winning management consulting firm specializing in business process transformation and organizational change management. The firm primarily partners with public-sector organizations to address complex operational challenges, implement changes, and improve critical service delivery. Headquartered in Springfield, Illinois, ISI works at the intersection of people, process, and technology to develop practical, sustainable client solutions. ISI is seeking a motivated, detail-oriented Process Optimization Consultant to work closely with clients to understand their needs and develop tailored solutions. The consultant will lead defined workstreams, develop actionable insights, and contribute to improving business processes, system implementations, and organizational outcomes. Consultants work across disciplines—including Business Process Redesign, Organizational Change Management, Product Ownership, and Policy—and are expected to take ownership of their work, exercise sound judgment, and contribute to client and team success. The role calls for a collaborative, flexible approach and effective engagement with stakeholders at all organizational levels. Sponsorship may be available. The position is based within commuting distance of ISI’s Springfield, Illinois office and requires onsite work five days per week. It also involves travel within the United States according to client and project needs. Relocation assistance may be available. The salary range is $85,000–$99,000.

Requirements

Master’s degree required; an MBA or other relevant graduate degree in business, management, organizational leadership, public administration, or a related field is strongly preferred.
Three years of experience in consulting or a related field.
Experience with process improvement and/or change management principles and practices.
Experience with business process mapping and baselining data.
Excellent analytical and quantitative problem-solving skills.
Excellent research skills, including the ability to analyze and visualize complex data sets.
Strong written and verbal communication skills, including the ability to communicate complex information clearly.
Strong organization, prioritization, and time-management skills.
Ability to manage multiple assignments, meet deadlines, and produce high-quality work.
Ability to collaborate effectively with diverse clients and project teams.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Willingness to learn new technologies, methodologies, and subject matter quickly.
Must live, or be willing to relocate, within commuting distance of ISI’s Springfield, Illinois office.
Must be willing and able to work onsite five days per week.
Must possess a valid driver’s license, reliable transportation, and automobile insurance meeting Illinois minimum requirements.
Must be willing and able to travel within the United States based on client and project needs.
Must be available, when necessary, to meet project commitments, deadlines, and assigned business-area needs.

Nice To Haves

Experience or coursework in project management principles and practices.
Familiarity with management consulting frameworks and approaches.
Knowledge of business development strategies within a consulting environment.
Proficiency in business consulting techniques, including strategic planning and business analysis.
Proficiency with tools such as Visio, Power BI, Jira, or similar.
Relocation assistance may be available.

Responsibilities

Lead and execute defined workstreams within client engagements, ensuring timely, high-quality delivery.
Perform detailed process analysis and apply Lean principles to business transformation initiatives.
Develop data-driven insights and translate findings into clear, actionable recommendations.
Identify process improvement opportunities, develop and quantify recommendations, and build continuous improvement.
Lead process improvement efforts through stakeholder interviews and facilitated sessions; identify cross-functional opportunities and recommend best practices.
Serve as a day-to-day client contact, support meetings, workshops, and presentations, and cultivate client relationships through customer service and subject matter expertise.
Develop client-ready presentations, communications, and recommendations.
Support development of training materials and ensure process changes align with end-user adoption.
Organize, analyze, and interpret data from multiple sources to inform decision-making.
Collaborate with senior consultants to develop data-driven solutions across practices.
Participate in project management tasks to ensure timely delivery of solutions.
Contribute to business development by identifying new consulting opportunities.
Engage in continuous learning to stay current on industry trends and best practices.