Director, Process Excellence

Microsoft•Redmond, WA

16h

About The Position

Microsoft Business Operations (MBO) is a global organization that supports Commercial and Consumer Revenue Operations, Product and Program Launches, SKU/Pricing Operations, and Enterprise Risk Management programs. MBO collaborates with Sales, Finance, Engineering, Legal, and Compliance to improve deal velocity and quality, reduce transaction costs, and ensure operational and regulatory compliance. MBO is responsible for critical enterprise risk programs such as Global Trade, Responsible AI, Anti-Corruption, and Digital Safety. This Process Excellence Director role is part of the Operations Enablement team within MBO. The Operations Enablement team focuses on using AI and process/continuous improvement frameworks and tools to accelerate operational and business outcomes while upholding trust, compliance, and resilience. The Process Excellence Director will be key in deploying innovative process and continuous improvement tools and methodologies to streamline workflows and drive efficiencies. They will also be involved in integrating AI to enhance processes and accelerate business outcomes. This role operates at the intersection of revenue operations, product and capability launches, customer and partner lifecycle operations, and enterprise risk programs, translating strategy into large-scale operational execution. The individual will lead project teams to design and streamline end-to-end operational capabilities, ensuring business priorities are met through clear, efficient, AI-enabled operating models, measurable outcomes, and strong compliance. This role requires close partnership with senior leaders across Sales, Operations, Finance, Engineering, Legal, and Risk to drive and implement necessary improvements. A strong systems mindset, executive communication and presence, experience with enterprise-scale process improvement methodologies, and a passion for applying AI to reduce waste and accelerate outcomes are essential.

Requirements

Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Nice To Haves

Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience.
Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.

Responsibilities

Drive process excellence through Microsoft Business Operations.
Play a critical role in ensuring processes are AI-enabled and optimized for maximum value.
Utilize experience in driving process optimization initiatives to assist MBO in achieving its goals.
Create a framework that clarifies engagement and accountability for Corporate, MCAPS, MBO, and team-level continuous improvement projects.
Curate and deploy a continuous improvement toolkit for MBO.
Empower MBO process owners to identify and drive targeted improvements in speed-to-market, reduced operational cost, and improved partner/customer experience.
Establish and operate governance for MBO CI initiatives.
Use data, KPIs, and key priorities to allocate dedicated CI resources to the most critical MBO processes and priorities.
Lead process improvement projects for complex MBO processes, measure outcomes, and assess process performance.
Monitor that MBO process owners are delivering expected CI results (accelerate delivery, reduce cost, increase security and compliance, improve experience).
Develop and manage stakeholder executive/leadership engagement rhythm to resolve challenges and drive sustainment of improvements.
Embody our Culture and Values.