Principal, Process Excellence

Quality Technology Services•Ashburn, VA

About The Position

Who You Are: Our Global Process Owners are empowered with executive sponsorship and formal decision rights to set standards, approve changes, and resolve misalignment. This is a builder role for a leader who can think strategically and stay hands on, define and enforce standards, lead process design, and guide implementation to leave a lasting operational fingerprint on how QTS runs. The Impact You Will Have: As the Principal of Process Excellence , you will define the enterprise process architecture that enables scale, speed, and decision clarity. Sitting at the intersection of strategy, execution, and transformation, you will own connected process areas end to end, align them to enterprise goals, and lead the design of standardized, scalable ways of working across functions. You will set global process requirements, identify gaps between current and future state , and drive adoption through clear standards, governance, and enablement.

Requirements

Bachelor’s degree in business administration, Management, Information Systems, or related field , or previous equivalent experience
Ten or more years of progressive professional experience, including senior leadership roles in business operations, process management, consulting, transformation, or related disciplines
Five or more years of experience in global process management, process optimization, and enterprise change initiatives
Strong command of process improvement and operational excellence methods (Lean, Six Sigma, BPM), applied in enterprise environments
Proficien cy and experience working with process modeling and documentation tools; ab ilityu to translate process standards into system requirements and controls

Nice To Haves

Demonstrated experience acting as an end-to-end global process owner or equivalent enterprise role
Experience operating in highly matrixed, global organizations
Experience with process mining and analysis platforms ( e.g. Celonis or similar) is a plus
Strong leadership, communication, and stakeholder engagement skills
Experience with integrated business planning (IBP) and system data integrations is a plus
Ability to manage multiple stakeholders and prioritize tasks in a fast-paced environment

Responsibilities

Architect a scalable GPO engagement model that enables consistent execution across business lines, and includes key areas such as Plan-to-Build, Source-to-Play, Acquire-to-Operate, Hire-to-Retire, and Lead-to-Lease
Set enterprise process requirements for enterprise technology initiatives (ERP, workflow, analytics), ensuring solutions enable standardized global processes and scalable future-state operations
Set the standard for enterprise process documentation, including process catalogs, standards, SOPs, and KPI dashboards
Define process requirements and standards that inform technology roadmaps; partner with technology owners to ensure configuration supports standardized processes
Establish and maintain the enterprise process taxonomy and standards , including definitions, ownership, controls, and documentation expectations
Align enterprise process standards and review councils review strategic goals , performance, and ensure process governance integrates with enterprise initiative governance
Establish, produce, and maintain any associated KPI performance metrics, compliance control monitoring , and decision-making escalation
Design and launch the Global Process Owner Playbook, establishing the foundation for how GPOs operate enterprise ‑ wide
Lead the Global Process Owners to map current and future state workflows, handoffs, and ownership overlaps
Ensure adoption of process standards through training guidance, communications, and compliance reinforcement in partnership with change and business leaders
Partner with integration and analytics teams to ensure process performance measures, reporting, and controls are supported by the required system and data capabilities
Establish a fact-based view of process performance and variation using process analytics and mining insights to identify bottlenecks, compliance gaps, and improvement opportunities
Build executive and cross-functional partnerships to drive process standardization and serve as final decision authority for cross-domain process conflicts
Ability to travel on average 25% of the time, building in-person connections and developing strong relationships with stakeholders