Director, Process Excellence - Process Automation

USAA•Tampa, FL

1d•$127,310 - $243,340•Hybrid

About The Position

USAA is seeking a dedicated Director Process Excellence – Process Automation. This role offers a flexible work environment requiring the individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. The Director will be responsible for consistently executing business Process Management (BPM) strategy within a Function, Line of Business, or across the Association. They will lead a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. The role involves identifying and managing existing and emerging risks associated with business activities, ensuring they are effectively identified, measured, monitored, and controlled, and adhering to written risk and compliance policies and procedures. Direct reports will include Process Engineers and potentially other disciplines. The Director will act in an advisory capacity on Process Excellence, developing relevant business objectives, metrics, and tactics, and communicating opportunities that enable business units to thrive and achieve USAA's mission and vision. They will identify and prioritize impactful process/project selection with BPM Leaders and business leaders, ensure the adoption of relevant Process Excellence standards and best practices, and serve as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies. Additionally, the Director will build relationships within business units and across the enterprise to foster cooperation and drive improved process maturity, manage a team of Process Improvement professionals, and potentially lead Process Improvement projects to deliver significant business results. They will optimize the performance of managed resources by directing work assignments and providing guidance and training, and build and oversee a team through recruiting, development, retention, coaching, performance management, and other managerial activities. Ensuring risks are managed according to policies and procedures is also a key responsibility.

Requirements

Bachelor's degree in a related field; OR 4 years of relevant education and/or experience.
8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
3 years of direct team lead or management experience.
Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects.

Nice To Haves

Experience building or scaling an automation COE with governance and compliance to regulatory expectations embedded
Experience leading RPA platforms and demonstrated ability to evaluate/ select tools based on business needs
Understanding of process intelligence tooling and how to leverage to drive automation (i.e. process and task mining, process monitoring capabilities)
Demonstrated experience automating process workflows
Proven track record of building business cases for automation tied to specific KPIs

Responsibilities

Consistently executing business Process Management (BPM) strategy within a Function, Line of Business, or across the Association.
Leading a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects.
Identifying and managing existing and emerging risks that stem from business activities and ensuring risks are effectively identified, measured, monitored, and controlled.
Following written risk and compliance policies and procedures for business activities.
Acting in an advisory capacity on Process Excellence, including development of relevant business objectives, metrics and tactics.
Communicating opportunities that enable business units to thrive and achieve USAA mission and vision.
Identifying and prioritizing impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
Ensuring the adoption of relevant Process Excellence standards and best practices as appropriate.
Serving as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies.
Serving as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
Building relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
Managing a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
Optimizing the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
Building and overseeing a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.