Director, Process Excellence - Process Automation

USAA•San Antonio, VA

4d•Hybrid

About The Position

USAA is seeking a dedicated Director Process Excellence – Process Automation. This role offers a flexible work environment requiring the individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. As Director Process Excellence – Process Automation, you will be responsible for consistently executing business Process Management (BPM) strategy within a Function, Line of Business, or across the Association. You will lead a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables. You will identify and manage existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. You will follow written risk and compliance policies and procedures for business activities. Your direct reports will include Process Engineers (and may include other disciplines). Acts in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics. Communicates opportunities that enable business units to thrive and achieve USAA mission and vision. Identifies and prioritizes impactful process / project selection with Business Process Management (BPM) Leaders and business leaders. Ensures the adoption of relevant Process Excellence standards and best practices as appropriate. Serves as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies; serves as an expert resource on Business Process Management (BPM) methodologies, tools and techniques. Builds relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity. Manages a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results. Works to optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree in a related field; OR 4 years of relevant education and/or experience.
8 years of experience practicing and/or leading resources to enhance business performance by designing and implementing business solutions.
3 years of direct team lead or management experience.
Experience demonstrating strong development skills/responsibilities, ability to influence, analysis, and critical thinking skills.
Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance; OR demonstrated completion of 3 Lean/Six Sigma projects.

Nice To Haves

Experience building or scaling an automation COE with governance and compliance to regulatory expectations embedded
Experience leading RPA platforms and demonstrated ability to evaluate/ select tools based on business needs
Understanding of process intelligence tooling and how to leverage to drive automation (i.e. process and task mining, process monitoring capabilities)
Demonstrated experience automating process workflows
Proven track record of building business cases for automation tied to specific KPIs

Responsibilities

Consistently execute business Process Management (BPM) strategy within a Function, Line of Business, or across the Association.
Lead a team of performance improvement experts in fact-based planning and execution of a portfolio of process improvement projects that sustainably improve member and employee experiences and business deliverables.
Identify and manage existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for business activities.
Act in an advisory capacity on Process Excellence including development of relevant business objectives, metrics and tactics.
Communicate opportunities that enable business units to thrive and achieve USAA mission and vision.
Identify and prioritize impactful process / project selection with Business Process Management (BPM) Leaders and business leaders.
Ensure the adoption of relevant Process Excellence standards and best practices as appropriate.
Serve as a mentor, trainer, coach, and technical leader in support of Process Excellence using process improvement methodologies.
Serve as an expert resource on Business Process Management (BPM) methodologies, tools and techniques.
Build relationships within business unit and across the enterprise to enable cooperative achievement of common goals while driving improved process maturity.
Manage a team of Process Improvement professionals and may lead Process Improvement projects to deliver significant, measurable business results.
Optimize the performance of managed resources relative to the objectives by directing work assignments and providing guidance and training.
Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.