Director, Presales Engineering (Req#1329)
About The Position
As a Director, Presales Engineering, you will lead, develop, mentor and grow a team of pre-sales engineers. You will work closely with Engineering Leadership on process, alignment and reporting while peering with colleagues in order to set business priorities across the different technologies we support. The essential functions of this position include overseeing, training, assisting, and developing the Presales staff. You will lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of ePlus capabilities. You will also lead, grow, and mentor your Sales Engineering team to develop and maintain skills necessary to deliver proposed solutions around our strategic technologies such as Core, Data Center, UC and Security. Additionally, you will develop and improve processes and procedures to minimize errors, maximize efficiencies and ensure a clean handoff from pre-sales to post-sales. You will manage group workload and resource scheduling across multiple projects/opportunities with a pre-sales coordinator and develop a methodology to measure and delegate opportunities that will allow for visibility to workload and forecasted needs. Typical management functions such as interview/hire qualified candidates, conduct performance reviews, and actively participate in employee career planning are also part of this role. You will conduct customer presentations on ePlus value proposition and technical solution set for assigned accounts and focus areas throughout the Region (and Nationally, when requested). You will work with ePlus personnel and ePlus National Practice Leads to help develop differentiated solutions and develop training roadmaps for individuals and/or team as it relates to our strategic portfolio. You will assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s), and assist sales account managers and pre-sales engineers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development. You will also assist with RFP/RFI/RFQ responses, as presented, and be responsible for the review of Statement of Work (SOW) prior to customer presentation. Functioning as a liaison between the sales team and professional services organization to ensure timely and accurate proposals are generated is also a key responsibility. You will follow ePlus’ performance review process to promote communication, provide useful feedback about job performance and contribute to an employee’s professional development. As a manager, you are also expected to lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration. You will promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members. You will collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization and cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
Requirements
- Candidates MUST BE local to the Irvine, California area with a willingness to work on-site two to three days per week as necessary.
- College Degree in related field or equivalent business experience required
- 5+ years of applicable technical pre-sales experience in the IT industry preferred
- 3+ years of management experience preferred
- Previous VAR managerial experience preferred
- Proven ability to align with sales and operations for coordinated efforts in growing the business
- Thorough knowledge of full customer engagement cycle
- MS Office Suite (Visio, Excel, Word, PowerPoint)
- Ability to present to all levels of executive and technical management
Responsibilities
- Oversee, train, assist and develop the Presales staff
- Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of ePlus capabilities
- Lead, grow, and mentor your Sales Engineering team to develop and maintain skills necessary to deliver proposed solutions around our strategic technologies such as Core, Data Center, UC and Security
- Develop and improve processes and procedures to minimize errors, maximize efficiencies and ensure a clean handoff from pre-sales to post-sales
- Manage group workload and resource scheduling across multiple projects/opportunities with pre-sales coordinator
- Develop methodology to measure and delegate opportunities that will allow for visibility to workload and forecasted needs
- Conduct typical management functions such as interview/hire qualified candidates, conduct performance reviews, and actively participate in employee career planning
- Conduct customer presentations on ePlus value proposition and technical solution set for assigned accounts and focus areas throughout the Region (and Nationally, when requested)
- Work with ePlus personnel and ePlus National Practice Leads to help develop differentiated solutions
- Develop training roadmaps for individuals and/or team as it relates to our strategic portfolio
- Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
- Assist sales account managers and pre-sales engineers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development
- Assist with RFP/RFI/RFQ responses, as presented
- Responsible for review of Statement of Work (SOW) prior to customer presentation
- Function as a liaison between the sales team and professional services organization to ensure timely and accurate proposals are generated
- Follow ePlus’ performance review process to promote communication, provide useful feedback about job performance and contribute to an employee’s professional development
- Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration
- Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members
- Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization
- Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed
Benefits
- 401(k) eligibility
- employee stock purchase program
- various paid time off benefits, such as vacation, sick time, and personal leave
- medical
- financial
- other benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
