Director Prehospital Care Transportation

Highmark Health • Pittsburgh, PA

3d • Onsite

About The Position

GENERAL OVERVIEW: This job is responsible for 24/7 leadership for AHN Prehospital Care Operations including: Life Flight, Critical Care Transport, AHN EMS and the associated dispatch centers along with other network modes of prehospital emergency and non-emergency interfacility patient treatment and transport.

Requirements

• Bachelors degree in graduate of an accredited undergraduate program or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• 5 years of progressive management experience in medical transportation or related hospital operations
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.
• Paramedic License (PA) - State of Pennsylvania Bureau of Emergency Medical Services
• Pre-hospital Registered Nurse (PHRN) License - Pennsylvania Department of Health
• Driver's License - PA - Pennsylvania Department of Transportation (PennDOT)
• Basic Life Support (BLS) - American Heart Association
• Pediatric Advanced Life Support (PALS) - American Heart Association
• Advanced Cardiac Life Support (ACLS) - American Heart Association
• Prehospital trauma Life Support (PHTLS) - National Association of Emergency Medical Technicians (NAEMT) OR - ITLS Provider - International Trauma Life Support (ITLS)

Nice To Haves

• Masters degree in Healthcare or Business-related field
• Certified Medical Transport Executive (CMTE) certification via the Medical Transport Leadership Institute

Responsibilities

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
• Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Effectively manages human resources and supervises staff; responsible for interviewing and hiring, promotions, disciplining, and recommending termination; oversees the development and retention of department personnel; provides feedback and conducts staff performance evaluations; determines employee development plans, training, educational, and equipment needs and ensures overall staff competencies.
• Participates in the collective bargaining process and maintains overall budget responsibility for LifeFlight, Critical Care, AHN EMS and medical transportation.
• Serves as primary point of contact with the flight operations contracted vendor for air medical operational excellence regarding safe flight operations, maintenance and aircraft coordination.
• Manages and coordinates all prehospital critical care network air and ground response and transportation services and works closely with the system EMS Medical Director to assure consistent policies, procedures, and protocols for quality and successful patient care outcomes.
• Assures program adherence to all applicable regulatory bodies and organizational legal and compliance requirements across the team including program specific accreditation and licensing standards for the PA Bureau of EMS, PA Department of Health, CAMTS, CAAS, FAA, OIG, CMS, FCC, TJC, PA DOT and other respective agencies.
• Coordinates with AHN Prehospital Care Services and the Medical Director(s) in establishing realistic but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.
• Develops and recommends technological enhancements and/or replacements to support medical transportation operations.
• Develops, implements, and monitors operational and capital budgets related to the operations and identified strategic initiatives.
• Coordinates with AHN leadership to develop, negotiate, and monitor contracts associated with the service.
• Other duties as assigned or requested.

Benefits

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Director