Director, Pre-Hire Vetting Programs and Background Investigations

Fidelity Investments•Westlake, TX

About The Position

Fidelity’s Background Investigations team provides global vetting of new hires, conducts post-hire reviews, and pilots emerging investigation technology. The team works across the enterprise with partners including Talent Acquisition, Employee Relations, Legal, Risk, IT, and Procurement to help business units navigate complex hiring situations. The Director will build and strengthen partnerships to promote best practices for associate vetting across Fidelity. The role participates in cross-functional committees, including the Vendor Risk Acceptance Committee, and partners with Procurement and TA Operations to identify technology improvements and shape the Background Investigations team’s future-state technology roadmap. Longer-term projects include designing a knowledge base and partnering with enterprise learning to establish formal onboarding and recurring training programs. Embedded across investigative pods, the Director identifies and implements process improvements and partners with Internal Investigations to deliver criminal trainings and escalate sensitive issues. The role also leads the Background Investigation team, modernizes investigative processes and technology, and evaluates vendor partners, contingency planning, and return on investment.

Requirements

12–15 years of strategy, operations, or cross-functional business experience.
Management and coaching expertise, from entry-level employees to people managers.
Exceptional verbal and written communication, presentation, and analytical skills.
Expertise in investigative analysis and techniques, or a strong desire to develop investigative skills and learn proprietary methodologies.
Exceptional relationship-management and partnership-building experience.
A track record of managing a portfolio of work with diverse sensitivities and priority levels, and the ability to quickly diagnose and navigate sensitive organizational matters.
Experience building new programs and/or comfort working in ambiguous situations.

Nice To Haves

Executive briefing experience.

Responsibilities

Provide leadership and advocacy for the Background Investigation team.
Build and foster partnerships with stakeholders across Fidelity.
Identify opportunities to improve ways of working across Fidelity.
Implement transformational upgrades to modernize investigative processes and technology.
Evaluate vendor-partner effectiveness, contingency-planning strategy, and return on investment.
Participate in cross-functional committees, including the Vendor Risk Acceptance Committee.
Partner with Procurement and TA Operations to identify technology improvements and shape the team’s technology roadmap.
Design a knowledge base and partner with enterprise learning to establish onboarding and recurring associate training programs.
Identify and implement process improvements across investigative pods.
Partner with Internal Investigations on criminal training delivery and escalation of sensitive issues.