About The Position

The IT PMO Director oversees the operational, financial, and quality delivery of a portfolio of projects within Global Project Delivery. With mentoring and support from the Senior/Executive IT PMO Director, this role serves as the voice of the customer, supports effective project design and execution, and fosters strategic relationships that grow the business. The Director is accountable for project execution across the portfolio, including budgets, timelines, quality guidelines, risk identification and mitigation, and day-to-day operations. The role also includes line management and talent development for assigned project management staff, business development responsibilities, and supporting project management standards and excellence. The position requires working knowledge of IT solution development and deployment, data migration and retirement, IT infrastructure, and IT cybersecurity.

Requirements

  • University or college degree, preferably in Information Technology, or an Information Technology certification; relevant and equivalent experience may be considered in lieu of education.
  • At least 10 years of IT experience in a related functional area, such as clinical applications, corporate/commercial solutions, IT infrastructure, or IT cybersecurity projects.
  • At least 2 years of global project management responsibility, ideally in a complex, virtual, and matrix environment leading large multifunctional teams.
  • Working knowledge of regulatory requirements and IT technologies for the relevant functional area.
  • Advanced computer skills, including Microsoft Word, Excel, Project, and PowerPoint.
  • Demonstrated vision, strategy, and growth experience at project and functional levels.
  • Business/client relationship and business development experience at a broader level.
  • Financial acumen, including P&L, budgets, forecasts, and resources.

Nice To Haves

  • Master’s or other advanced degree.
  • Certifications in project management, program management, SAFe, Agile, or Scrum.
  • Global project management experience.
  • Understanding of Agile ways of working and a Product mindset.
  • Understanding of GxP quality rules and regulations as they apply to IT project delivery.

Responsibilities

  • Oversee delivery of portfolio projects against agreed time, scope, cost, quality, outcomes, and project value.
  • Ensure portfolio projects comply with applicable GxP quality rules and regulations for IT projects.
  • Share ownership of the global portfolio budget/P&L, including top-line growth, operating margin, project cost variance, forecasting, and expense management.
  • Promote project management excellence and ensure staff understand and consistently follow operational, financial, quality, and process standards.
  • Implement consistent issue escalation and resolution practices.
  • Use operational, financial, and quality metrics and reporting dashboards to assess resource needs and staff performance.
  • Support the development and implementation of project tools, templates, and reports that provide useful performance metrics and stakeholder information.
  • Champion quality delivery, risk mitigation, patient safety, data integrity, and regulatory compliance.
  • Ensure each portfolio project has a Steering Committee and that project managers lead or co-lead meetings to communicate status, upcoming activities, dependencies, risks, and roadblocks.
  • Develop understanding of Agile ways of working and a Product mindset, and help the organization adopt them.
  • Support portfolio management processes established by leadership.
  • Support presentations for new projects and client business in collaboration with relevant departments; may take on responsibilities for new project opportunities.
  • Contribute to business development strategies and identify factors that help win business.
  • Oversee project proposal development, review proposal executive summaries, and perform final proposal reviews; oversee proposal preparation and execution with the Product Leader.
  • Ensure project handover to Operations.
  • Advance PMO methodologies and leading-edge technologies to deliver better solutions in an agile manner.
  • Support business/client expectations and satisfaction, build and foster relationships, and guide teams in maintaining effective relationships.
  • Act as an escalation point for business/client concerns beyond the core project team and help clients navigate the company to find solutions.
  • Ensure allocated resources match current and forecast work in capability, quantity, timing, and efficiency.
  • Attract, select, onboard, develop, and retain talent; strengthen the talent bench and succession planning.
  • Assess assigned staff competencies and create development plans to improve competencies and address performance gaps.
  • Provide line management and technical support to project leaders, including training, development, and performance reviews.
  • Contribute to portfolio- and program-specific training development and delivery.
  • Ensure appropriate staff are assigned to projects at the right time, fully utilized, and aligned with the Global Project Delivery staffing plan.
  • Help define and implement the Global Project Delivery vision and strategy, translate these into initiatives and priorities, deliver operating and project plans, and track progress in a global, virtual, and complex environment.
  • Engage with leadership to drive company-wide and Global Project Delivery initiatives.
  • Model ownership and accountability, delegate for employee development, support high performers, and maintain a learning mindset.
  • Occasionally participate in functional and enterprise-level workstreams and initiatives.
  • Perform other duties as assigned by management.
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