dir planning & business operations

Starbucks • Seattle, WA

5d • Hybrid

About The Position

This leader will establish governance, standards, analytics, process excellence, and program management practices that improve execution consistency, accelerate issue resolution, and enable enterprise-wide continuous improvement. The role will provide leadership across PMO functions, service systems, process optimization, operational analytics, and capability development while partnering closely with Planning, Network Optimization, Distribution, Transportation, Technology, and Store Operations teams.

Requirements

• bachelor’s degree
• Advanced experience with core technology tools like Microsoft office, & virtual collaboration tools
• Progressive experience in business process design and leading multiple large program or project implementations within a large, global company: 5 years
• Budgeting, planning and managing projects and programs: 5 years
• Business system and process development: 5 years
• Working across organizational boundaries at all levels, including executive positions: 5 years
• Manage large teams both reporting direct or indirect

Responsibilities

• Lead Center of Excellence - Build and lead a scalable Continuous Improvement CoE that drives standardization, governance, and operational excellence.
• Drive Program & Portfolio Governance - Establish governance and execution disciplines that ensure strategic initiatives deliver measurable business value.
• Enable Operations Excellence - Implement standardized processes, performance management, and root-cause solutions to improve operational performance
• Advance Analytics & Insights - Leverage data, analytics, and technology to generate actionable insights and support better business decisions.
• Build Organizational Capability - Develop continuous improvement capabilities, leadership effectiveness, and a culture of disciplined execution across the organization.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director