Director Physician Practice Operations, Primary Care, FT, Shift varies
About The Position
Baptist Health is seeking a Director Physician Practice Operations to lead, implement, and manage operational initiatives for all Baptist Health practices. This role involves facilitating meetings with diverse stakeholders, providing strategic analysis, and overseeing Patient Access leaders and departments. The Director will be responsible for metrics, KPIs, budget development, process improvement, and personnel issues. This position requires interpreting policies, recommending changes, and providing feedback to senior executives. The ideal candidate will possess organizational agility, be collaborative and assertive, and have experience working across various departments, entities, and specialties. They will provide creative and strategic foresight to plan for healthcare industry trends and react to unforeseen changes. Collaboration with product line leaders and executives is key to enhancing operational effectiveness and efficiencies for optimal financial and patient experience outcomes. The role also requires practicing the BHSF philosophy of service excellence in providing professional, compassionate, and friendly service to all patients, families, employees, physicians, and community members.
Requirements
- Master's Degree in Healthcare preferred with a min of 6 years exp in healthcare, preferably in Rev Cycle Management, including a min of 5 years leadership exp in a multi-hospital/physician system required.
- In lieu of Master‘s Degree, a minimum of 8 years experience in healthcare, preferably in Rev Cycle Management, including a minimum of 7 years leadership experience in a multi-hospital/physician system required.
- Minimum Required Experience: 6 Years
- Strong leadership, analytical, critical thinking, problem solving, communication, & interpersonal skills.
- Ability to work in a fast-paced environment under tight deadlines.
- Able to work & collaborate with multiple stakeholders.
- Experience with supporting/implementing large scale enterprise-wide system initiatives.
- Articulates knowledge & understanding of organizational policies/procedures/systems.
Nice To Haves
- National Association of Healthcare Access Management, American Association of Healthcare Administrative Management, or Healthcare Financial Management Association certification preferred.
- Bilingual English, Spanish/Creole.
Responsibilities
- Leads, implements, and manages operational initiatives in support of all Baptist Health practices.
- Facilitates meetings with diverse groups of stakeholders, providing strategic analysis, and assessments for clients, leaders, or Revenue Cycle counterparts.
- Oversees relevant Patient Access leaders/departments including metrics, KPIs, budget development, process improvement, personnel issues, etc.
- Interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to senior executives.
- Provides creative and strategic foresight to plan effectively for healthcare industry trends and react to unforeseen changes.
- Collaborates with various product line leaders and executives to enhance operational effectiveness and efficiencies for optimal financial and patient experience outcomes.
- Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
- Assists with the development of system wide standards for Patient Access functions to maximize efficiency/cost effectiveness.
- Fosters & exemplifies high ethical standards & strategic practices to enhance the success of the organization.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Director
