Director, Pharmacy Ops

Shoppers Drug Mart•Halifax, NS

109d•CA$120,000 - CA$154,000•Hybrid

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. The Director, Pharmacy Operations, will oversee the operations of Pharmacies in their respective region. Their role is to coach, develop and train pharmacy teams and actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional patient care. The Director, Pharmacy Operations must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive customer experience.

Requirements

Bachelor of Science, Pharmacy (or equivalent) considered an asset
Licensed Pharmacist in your respective Province
Registered Pharmacist with at least 5 years of experience in Pharmacy Operations or Management
3-7 years of progressive, management related experience
Solid understanding of Pharmacy landscape and retail industry
Operational experience, preferably in multi locations
Excellent understanding of store processes
Strong interpersonal and people management skills; ability to motivate a team
Demonstrated skills in relationship building and influencing to achieve results
Strong leadership, coaching and mentoring skills required
Strong verbal and written communication skills
Regular travel is required, often requiring overnight stays
Ability to thrive in a fast paced, challenging and constantly changing work environment

Responsibilities

Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained
Proactively plan weekly activities and store visits based on key business priorities
Partner with Pharmacy Teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent)
Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
Execute business initiatives and ensure Pharmacies are equipped and prepared to implement, identifying any gaps and reporting back to the program administrator
Build relationships and partner with stakeholders, such as District Managers and Store Managers/Franchisees, to ensure appropriate knowledge and understanding of business initiatives and important pharmacy items
Work closely with the Store Manager/Franchisee/Labour Relations partner when dealing with disciplinary matters or other matters related to unionized colleagues, leveraging Pharmacy Manager to partner with counterparts as appropriate
Collaborate with HR partner to actively build and manage talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates
Support new pharmacy manager training and regularly follows up during the applicable probationary period and thereafter to ensure a successful onboarding
Promote and support the execution of Patient Care Services and follow-up on medication incidents
Investigate, understand, review and identify critical financial metrics such as labour, inventory, growth opportunities, etc.
Maintain budget shrink initiatives, manage returns and credits to suppliers, transmittals, inventory, third party and detailed follow-up of dispensary operations
Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies
Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape